IT Support Executive

2 weeks ago


Vadodara, Gujarat, India Webmedia Experts Full time
Research and identify solutions to software and hardware issues

  • Diagnose and troubleshoot technical issues, including account setup and
- network configuration

  • Ask customers targeted questions to quickly understand the root of the
- problem

  • Track computer system issues through to resolution, within agreed time
- limits
- they've solved a technical issue

  • Properly escalate unresolved issues to appropriate internal teams (e.g.
- software developers)

  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Salary:
₹8, ₹11,000.00 per month

Benefits:

  • Provident Fund

Shift:

  • Day shift

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