software support executive

1 week ago


Vadodara, Gujarat, India Stersoft Solutions Full time

Job description:

  • B.Com/ M.Com / 2+ years of experience in Tally/Marg/Busy/Quick books/Any Other ERP. Teaching experience in Tally ERP/ Marg ERP/ Busy ERP/ Quick books. Should be able to teach the below-mentioned topics.
  • Creating and maintaining a positive and professional learning.
  • Providing training to employees, Partners or Clients.
  • Knowledge of internet, Ms Excel and word must.
  • Ensure maintenance of day-wise module like Purchase ,Sales, Inventory, Finance and GST
  • Providing individual attention and care
  • Teaching Basic GST, Payroll, Excise duty, Cost calculation Income tax, and Service tax
  • Planning and Preparation for Customer resource planning and allocation
  • Hands-on experience in Tally ERP, Marg ERP, Focus softness, Busy ERP, Quick book, any other ERP

Roles & Responsibilities:

  • Provide Demo/Support via phone, email, and chat.
  • Troubleshoot and resolve issues promptly.
  • Escalate complex issues when needed.
  • Master the SaaS software features.
  • Stay updated with new software developments.
  • Assist with customer onboarding.
  • Conduct training sessions and create documentation.
  • Help with data migration and ensure data accuracy.
  • Advise on best practices for data management.
  • Maintain support documentation and knowledge base.
  • Manage customer interactions in the ticketing system.
  • Collect customer feedback and suggest software improvements.
  • Collaborate with the product development team.
  • Troubleshoot technical issues.
  • Assist in software testing and quality assurance.
  • Build and maintain customer relationships.
  • Ensure customer satisfaction and retention.


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