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Tele Caller Executive

3 months ago

Vadodara, Gujarat, India Nilesh IT Solution Full time

Key Responsibilities:

  • Make outbound calls to prospective customers to promote our products/services.
  • Handle inbound calls and respond to customer inquiries in a professional manner.
  • Understand customer needs and provide appropriate solutions or information.
  • Achieve daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.
  • Maintain accurate records of all interactions with customers in the CRM system.
  • Follow up on leads generated through various channels.
  • Collaborate with the sales team to identify opportunities for upselling or crossselling.
  • Stay updated on product/service features, pricing, and promotions.
  • Adhere to company policies and procedures at all times.
  • Provide feedback to management regarding customer concerns or trends

Requirements:

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Proven experience as a telecaller or similar role in a call center environment.
  • Excellent verbal and written communication skills in [Specify Languages for Domestic and International Calls].
  • Ability to persuade, influence, and negotiate effectively.
  • Strong customer service orientation and problemsolving skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Willingness to work flexible hours, including evenings and weekends, if required.
  • Experience in international calling and knowledge of international sales practices (for international telecallers).
  • Familiarity with sales techniques and telemarketing regulations (preferred).
  • Ability to work independently and as part of a team.

Pay:
₹8, ₹10,000.00 per month

Schedule:

  • Day shift

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

  • Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Work Location:
In person