Senior Client Service Associate

1 week ago


Gurgaon, Haryana, India Saxo Bank Full time

About the Job:
Client Service Associate (CSA) is the representation of Saxo towards Clients. The main responsibility is to provide client service professionally, drive positive NPS, follow service processes, and display compliant behavior. Additionally, the CSA must have the skills to handle more complex queries and trading-related issues.

Responsibilities:

  • Execute tasks based on the work schedule to enhance client experience and efficiency.
  • Service clients within the Global Client Services structure and processes.
  • Handle VIP client requests with priority and other assigned tasks
  • Manage inbound and outbound phones, emails, CRM cases, and tiered client setups.

Your Profile:
As a professional, integrity is a key trait for you. You are known for being curious, collaborative, and outgoing. Communication and leadership come naturally to you, and you are willing to challenge the status quo when needed. Attention to detail, ability to see through complexity, and summarizing issues clearly are your strengths. Being a flexible team player who can communicate effectively at various levels is essential to us.

Additional Requirements:

  • 1-3 years as an Associate.
  • Minimum 1 year of experience in customer service within client servicing.
  • Strong commitment to exceptional client service.
  • Excellent English communication skills (written and verbal).
  • Stakeholder management skills across Saxo Bank.
  • Self-driven and proactive team player.
  • Experience in client support and adherence to compliance policies.
  • Comfortable with 24/5 rotational shifts.

We Offer:
At Saxo, you become part of a purpose-driven organization where your ideas matter. Development opportunities and a robust career path await you. Join a diverse team from various cultures and backgrounds, fostering innovation and long-term success. Embrace an open feedback culture and supportive team environment to realize your career aspirations. Your journey at Saxo will be dynamic with immense career growth opportunities.



  • Gurgaon, Haryana, India Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 12 May 2024Job Description:Title Associate / Senior Associate - Customer RelationsDepartment Client ServicesLocation GurgaonReports to Assistant Manager/Team Lead - Customer RelationsLevel Client Services Operations - 1We're proud to have been helping our clients build better financial futures for...


  • Gurgaon, Haryana, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title Associate / Senior Associate - Customer Relations Department Client Services Location Gurgaon Reports to Assistant Manager/Team Lead - Customer Relations Level Client Services Operations - 1 We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working...


  • Gurgaon, Haryana, India GLG Full time

    Job Summary GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.We are seeking candidates for Associate positions on the GLG Client Solutions team in...


  • Gurgaon, Haryana, India GLG Full time

    GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for Associate positions on the GLG Client Solutions team in Gurugram. The...


  • Gurgaon, Haryana, India GLG Full time

    Specific responsibilities include (but are not limited to): Facilitating educational interactions between GLG experts (Network Members) and our clients, enable our clients to make more informed and confident investment decisions. The Associate is tasked with fulfilling time sensitive research requests by analysing client requests, building and qualifying...


  • Gurgaon, Haryana, India GLG Full time

    Job Summary GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for Associate positions on the GLG Client Solutions team in...


  • Gurgaon, Haryana, India GLG Full time

    Job Summary GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for Associate positions on the GLG Client Solutions team in...


  • Gurgaon, Haryana, India Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 13 March 2024Job Description:Title AssociateDepartment Member RelationsLocation GurgaonReports To Team LeadLevel 1We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the...


  • Gurgaon, Haryana, India Gerson Lehrman Group Full time

    Associates are front-line client service professionals and work closely with our clients - professionals at the world's top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need...


  • Gurgaon, Haryana, India Fidelity International Full time

    About the OpportunityJob Type: PermanentApplication Deadline: 22 April 2024Job Description:Title AssociateDepartment Client ServicesLocation GurgaonReports To Team LeadLevel 1We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the...


  • Gurgaon, Haryana, India GLG Full time

    Job SummaryThe team is responsible for managing and executing primary research deliverables to add value to GLG clients, globally. These primary research deliverables include phone consultations and one-onone meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives. Associates are front-line client service...


  • Gurgaon, Haryana, India Gerson Lehrman Group Full time

    Associates are front-line client service professionals and work closely with our clients - professionalsat the world's top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from...


  • Gurgaon, Haryana, India FRI FIL India Business and Research Services Private Limited Full time

    Description Title Associate Department Client Services Location Gurgaon Reports To Team Lead Level 1 We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of...


  • Gurgaon, Haryana, India Gerson Lehrman Group Full time

    Job SummaryGLG is the world's leading B2B platform connecting professionals with expertise. We connectbring the power of insight to every great professional decision.The team is responsible for managing and executing primary research deliverables to add value toGLG clients, globally. These primary research deliverables include phone consultations and...


  • Gurgaon, Haryana, India RSM Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...


  • Gurgaon, Haryana, India GLG Full time

    Specific responsibilities include (but are not limited to): Learning GLG's underlying business processes and assisting senior team members with high-level project execution, and developing a fundamental understanding of the respective research practice Fulfilling time-sensitive research requests delegated by senior team members on behalf of GLG clients...


  • Gurgaon, Haryana, India NIIT Limited Full time

    About the company:NIIT is a leading Skills and Talent Development Corporation that is building a workforce pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of...


  • Gurgaon, Haryana, India NIIT Limited Full time

    About the company:NIIT is a leading Skills and Talent Development Corporation that is building a workforce pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of...


  • Gurgaon, Haryana, India Gerson Lehrman Group Full time

    Job Summaryat the world's top management consulting firms, investment firms, corporations, and non-profits on the critical decisions they make every day. Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and...


  • Gurgaon, Haryana, India Corporation Service Company Full time

    Designation : Senior Associate, Company Secretary Location : Gurugram, Haryana Schedule : 45 hours per week Onsite Introduction Company Secretaries should ensure the compliance of the Company and Board of Director is met with day-to-day operation under various laws and regulation. Our team is dedicated to creating long-term relationships...