Senior Client Service Associate
1 week ago
About the Job:
Client Service Associate (CSA) is the representation of Saxo towards Clients. The main responsibility is to provide client service professionally, drive positive NPS, follow service processes, and display compliant behavior. Additionally, the CSA must have the skills to handle more complex queries and trading-related issues.
Responsibilities:
- Execute tasks based on the work schedule to enhance client experience and efficiency.
- Service clients within the Global Client Services structure and processes.
- Handle VIP client requests with priority and other assigned tasks
- Manage inbound and outbound phones, emails, CRM cases, and tiered client setups.
Your Profile:
As a professional, integrity is a key trait for you. You are known for being curious, collaborative, and outgoing. Communication and leadership come naturally to you, and you are willing to challenge the status quo when needed. Attention to detail, ability to see through complexity, and summarizing issues clearly are your strengths. Being a flexible team player who can communicate effectively at various levels is essential to us.
Additional Requirements:
- 1-3 years as an Associate.
- Minimum 1 year of experience in customer service within client servicing.
- Strong commitment to exceptional client service.
- Excellent English communication skills (written and verbal).
- Stakeholder management skills across Saxo Bank.
- Self-driven and proactive team player.
- Experience in client support and adherence to compliance policies.
- Comfortable with 24/5 rotational shifts.
We Offer:
At Saxo, you become part of a purpose-driven organization where your ideas matter. Development opportunities and a robust career path await you. Join a diverse team from various cultures and backgrounds, fostering innovation and long-term success. Embrace an open feedback culture and supportive team environment to realize your career aspirations. Your journey at Saxo will be dynamic with immense career growth opportunities.
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