Associate, Client Solutions

1 week ago

Gurgaon, Haryana, India Gerson Lehrman Group Full time
Job Summary
GLG is the world's leading B2B platform connecting professionals with expertise. We connect

bring the power of insight to every great professional decision.

The team is responsible for managing and executing primary research deliverables to add value to
GLG clients, globally.

These primary research deliverables include phone consultations and one-onone meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives.

Associates are front-line client service professionals and work closely with our clients - professionals
at the world's top management consulting firms, investment firms, corporations, and non-profits on
the critical decisions they make every day.
Client Solutions Associates work in teams across industries, connecting our clients to the insight they
need from leading doctors, academics, scientists, policy specialists, strategists, executives and other
experts with years of on-the-ground experience. The role entails partnering closely with Client
Solutions team members from APAC and providing support on APAC-based client projects
afterhours.

This role is for evening/ night shift India Standard Time

Specific responsibilities include (but are not limited to):

  • Facilitating educational interactions between GLG experts (Network Members) and our
clients, enable our clients to make more informed and confident investment decisions. The
Associate is tasked with fulfilling time sensitive research requests by analyzing client requests,
building and qualifying primary populations of topic experts, and working with internal
partners to develop customized interactions for clients. Most GLG client/expert interactions
consist of telephone consultations, but also may consist of in-depth engagements, in-person
interaction, survey and tour, etc.

  • Project support and management of custom solutions for clients, which includes, but not
limited to project scoping, project set up, client and expert engagement, vetting and
highlighting experts, project follow up, recruitment of new experts, and compliance.

  • Enhancing GLG's expert network base: Develop and manage relationships with GLG's most
respected experts who are thought leaders across sectors, as well as recruit new senior
executives and leading consultants into the GLG network through research, networking, and
direct outreach.

  • Teamwide collaboration: Work closely with our Asia-Pacific based Client Solutions team, as
well as other functional professionals globally to develop customized products and solutions
for GLG clients.

  • Compliance: Navigate complex compliance requirements and operational procedures that
differs across a wide pool of clients in daily project management, to protect the integrity of
client engagements

  • 24 years of experience, ideally in consulting, financial services, market research, recruiting,
other professional services or start-up environment

  • Prior experience in B2B client management / servicing, especially international based clients
  • Postgraduate / Graduate degree from a toptier university
  • Superior communication and interaction skills, including demonstrated oral, written and
presentation abilities in a business-focused setting using a variety of communication

  • General understanding, awareness and interest in consulting and financial markets
  • Demonstrated entrepreneurial/leadership skills.
  • Experience interacting with senior executives
  • Ability to work effectively independently and/or collaboratively in a team
  • Ability to multitask and prioritize effectively, while ensuring a high level of accuracy and
attention to detail

  • Successful track record of working in a dynamic environment, often accompanied by
stringent deadlines
About GLG / Gerson Lehrman Group
GLG is the world's knowledge marketplace. Our clients rely on GLG's global team to connect with
powerful insight across fields from our network of 700,000+ experts (and the hundreds of new
experts we recruit every day).
We serve thousands of the world's best businesses, from Fortune 500 corporations to leading
technology companies to professional services firms and financial institutions. We connect our
clients to the world's largest and most varied source of first-hand expertise, including executives,

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and
transparent way, consistent with their own internal compliance obligations and the highest
professional ethical standards. Our compliance standards are a major competitive differentiator and
key component of the company's culture.

About GLG / Gerson Lehrman Group
GLG is the world's insight network.

Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG's industry-leading compliance framework allows clients to learn in a structured, au

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