Global Marking Support Assistant

2 weeks ago

Noida, Uttar Pradesh, India British Council Full time
Global Marking Support Assistant

Date:26 Jul 2023

Location:
Noida, South Asia, IN

Company:
British Council

Job Title:

Global Marking Support Assistant

Purpose of job:


Work closely with Global Marking Support Manager providing support to the Clerical Marking and Examiner Hubs in ensuring that the Hubs operate effectively and consistently.

The post holder will ensure that all processes in the Clerical Marking and Examiner Hubs are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny.


Role context

  • Assist Global Marking Support Manager in supporting Writing Examiners
  • Provide support for staff in Global Marking Function
  • Carry out administrative duties relating to training, recruitment, standardisation and monitoring of Examiners and Clerical Markers
  • Deal with Examiner payment queries and follow up
  • Opportunity to learn about all aspects of exams aiding career progression
  • Should be comfortable to work in the below shifts
Tuesday - Saturday 9am-6pm (UKT)
Sunday - Tuesday 10am - 7pm (UKT)
Monday - Friday 1pm-10pm (UKT)
Monday - Friday 3pm -12pm(UKT)

Main opportunities/challenges for this role
Service delivery

  • Implements a range of standardised, operational procedures and systems to plan work or schedule based on management information to ensure milestones are met.
  • Receives instructions and requests from Examiner Standard Managers, Global Marking Support Manager, Senior Examiners and Examiners, and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
  • Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
  • Uses a range of standardised systems and processes to plan and coordinate effective, timely and cost effective logístical support to enable the delivery of high quality services to a range of Examiners
  • Liaises and works in or with operational team, where or when the need arises to ensure the effective and smooth delivery of result.
Customer service

  • Takes endtoend accountability for researching and obtaining satisfactory and timely resolution of queries from Examiners, coordinating input from other colleagues in the Marking Function. Ensures the customer is kept informed throughout the process.
  • Focuses on delivering excellent customer service throughout all tasks, projects and processes
Relationship & stakeholder management

  • Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
  • As required, supports senior colleagues in the Global Marking Function in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected.
Risk & compliance

  • Adheres to regulatory and internal procedures and obligations
  • Ensures the accurate and timely production and delivery of materials for training and standardisation of Examiners and Clerical Markers.
Analysis & reporting

  • Uses standard procedures and templates, updates and regularly reports on key management information to the Global Marking Support Manager
  • Ensures that all data and databases are uptodate and accurate to support senior managers in making timely and effective business decisions that respond to operational needs.
Commercial & resource management

  • Operates and runs regular reports for approval of examiner timesheets, marking completion and other reports as deemed necessary by senior managers within the team, to enable effective budget and resource management for the team.
  • Actively seeks to maximise value for money when booking meeting and training venue for Examiner meetings and training sessions.
Leadership & management

  • Plans and prioritises own work activities, which span across the Global Marking Function, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
  • Likely to support the management of day to day performance of Examiners, dealing with sickness, disciplinary issues to ensure high quality service delivery is maintained at all times.
  • Tasks and coordinates Examiners to complete activities in accordance with agreed marking deadlines.
Information Security

  • Ensure that their workforce are aware of the information security policies and comply with them
  • Ensures that the team complies to ISO 27001 and IGA related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Document and monitor / review access levels of his/her team
  • Provide security awareness and edu

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