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Business Analyst- CRM

3 months ago

Mumbai, Maharashtra, India Colliers Full time

Company Description

Colliers International Group Inc. (NASDAQ and TSX: CIGI) is an industry leading global real estate services company with 15,000 skilled professionals operating in 68 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property sales, leasing and finance; global corporate solutions; property, facility and project management; workplace solutions; appraisal, valuation and tax consulting; customized research; and thought leadership consulting.

Job Description

Manager Asia Technology Solutions will be accountable for implementing the agreed regional and locally specific technology solutions. Key to success will be your ability to identify and implement appropriate application solutions that enables Colliers to deliver industry best technology platforms for both our clients and our people. Providing a great user experience and technology capability that differentiates Colliers will be critical.

Working collaboratively with members of the IT Leadership team the Manager Asia Technology Solutions will use their technical proficiency and commercial acumen to guide external and internal resources.

Lead the delivery of technology Solutions across Asia with a focus on our bespoke CRM Leverage our investment in Office365 to drive productivity by consolidating our file ecosystem into Sharepoint Drive quality CRM and business transformation changes through analysis, planning, creation, and execution of unit testing, system testing, & User Acceptance Testing. Facilitate business process mapping / design workshops with stakeholders. Partner with business stakeholders to develop technical analysis and technical documentation. Work actively and effectively on projects delivering to agreed deadlines. Translate business requirements into clear and concise technical and functional specifications to be used by the development team. Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security or other configuration, as required. Proven track record managing external vendors to deliver according to deliverables. In-depth knowledge, experience, and track record in managing senior stakeholders and collaboration with cross-functional/technical teams and vendors

Qualifications

Diploma or degree qualification with a technology/business specialty. Minimum 5 years' experience in similar role.

Additional Information

Previous experience as a Business Analyst in a CRM / ERP context Extensive Office 365 experience with a key focus on Sharepoint Strong understanding of data flows, analytics and reporting Proven record of working on multiple projects Experience in handling data cleansing, data merge and data quality Experience in data control and PowerBI dashboard designing Experience in multi-system support and enhancement Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders. Proven ability to be able to work autonomously on assigned tasks and great customer service outlook Good documentation skills and experienced in user support and change management tasks of a technical nature High attention to detail and excellent problem solving skills. Ability to manage and work as part of a fast-paced team. Excellent written and oral communication skills at all levels. Excellent interpersonal skills. An understanding of the real estate / property industry. Initiative, creativity and willingness to implement improvements to current systems and processes. Suitable corporate presentation and dress. High level of self-motivation, initiative, enthusiasm and positive approach. Highly proficient in Microsoft Office (PowerPoint, Word, Excel and Outlook).