Business and Technical Analyst, Veeva CRM

4 months ago


Mumbai, India Astellas Pharma Inc. Full time
Responsibilities :Business Requirements Analysis: Collaborate with business stakeholders to understand their needs, goals, and objectives. Analyze business processes and workflows to identify improvement opportunities and define requirements for solutions.Technical Specification Development: Translate business requirements into detailed technical specifications that guide the development of software applications, systems, or processes. Ensure that these specifications meet both the business needs and technical standards.Solution Design and Recommendation: Work with Digital and software development teams to design solutions that fulfil business requirements. Evaluate potential technical solutions for feasibility, cost-effectiveness, and alignment with business objectives.Stakeholder Collaboration: Serve as a liaison between business units and technical teams to ensure clear communication and understanding of project goals, requirements, and constraints. Facilitate meetings and discussions to gather feedback and consensus.Project Management Support: Assist in project management tasks, such as planning, scheduling, and tracking progress. Ensure that projects stay on track to meet deadlines and budget constraints.Testing and Quality Assurance: Participate in the testing of developed solutions to ensure they meet the defined requirements and standards. Assist in identifying and documenting bugs or issues for resolution.Training and Support: Develop training materials and provide support to users on new systems or applications. Ensure that end-users are equipped to use the new solutions effectively.Documentation: Create and maintain documentation related to business requirements, technical specifications, project plans, and reports to ensure knowledge is captured and shared. Requirements

Qualifications:

Required

Minimum 5 years of experience in commercial and medical business analysis at a Life Science organization, focusing on Veeva CRM suite of products, including CRM, Align, Events Management, MCCP and MyInsights.Knowledge and experience in commercial and medical domains in Life Science / Pharma industry Demonstrated experience in business analysis, technical analysis, or a related area, demonstrating a track record of bridging business needs with technical solutions.Analytical Skills: Strong analytical and problem-solving skills to understand complex business issues and develop appropriate technical solutions.Experience in Agile methodology, DevOps, CI/CD principles and practices.Technical Knowledge: Good understanding of information technology, software development life cycles, and architectural frameworks.Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders and vice versa.Collaboration: Ability to work effectively in a team environment, collaborating with diverse groups of stakeholders, including business users, Digital professionals, and management.Attention to Detail: Precision in documenting requirements, specifications, and project details to ensure clarity and alignment with objectives.Adaptability: Flexibility to adapt to changing requirements, technologies, and project priorities.

Preferred

Veeva CRM Certified AdministratorSalesforce Certified AdministratorFamiliarity with programming languages, databases, and software development tools is beneficial.Certifications in Agile delivery methodologies (e.g., SCRUM, SAFe)Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery

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