Platform Engineer, Veeva CRM

4 months ago

Mumbai, India Astellas Pharma Inc. Full time
Responsibilities :Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Veeva CRM and Veeva Vault Promomats/MedComms) to enhance data flow and business processes.Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.Quality Assurance: Ensure the highest quality and consistency in the work delivered. Requirements

Qualifications:

Required

Veeva CRM Certified Administrator and/or Salesforce Certified AdministratorMinimum 3 years of experience supporting Veeva CRM at a life science company.Experienced in supporting and configuring all modules of Veeva CRMExperienced in supporting and configuring Veeva Events ManagementExperienced in configuring and supporting Multichannel CLM functionality in Veeva CRM, including the integration between Veeva CRM and Vault Promomats/Vault MedComms.Experienced in administering and supporting Veeva Align including user management, territory modelling, rules engine and integration with Veeva CRM.Experienced in building Salesforce reports and dashboards.Experienced in Salesforce SOQL queries and using Salesforce various administration tools such as Workbench and Data Loader.Experience in writing Salesforce APEX codeSubject Matter Expertise: Possess a strong understanding of Life Sciences/ Pharma industry across Commercial, Manufacturing and Medical domains.Cross-Cultural Experience: Work experience across multiple cultures and regions, facilitating effective collaboration in diverse environments.Innovation and Creativity: Ability to think innovatively and propose creative solutions to complex technical challenges.

Preferred

Experience in supporting and configuring Vault Platform, particularly Vault Promomats and Vault MedCommsVeeva Vault Platform Certified AdministratorCertified Salesforce Developer Level 1 and/or Level 2Experienced in building MyInsights custom dashboards using Veeva MyInsights StudioExperience in integration software such as MuleSoftExperience in RESTful APIsExperience in user authentication and authorization across multiple devices including use of O’Auth and Azure Mobile Device ManagementOther complex and highly regulated industry experience will be considered across diverse areas like Finance and Medical.Analytical Thinking: Demonstrated ability to lead ad hoc analyses, identify performance gaps, and foster a culture of continuous improvement.Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery.

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