Business Analyst- CRM

4 months ago

Mumbai, India Colliers Full time
Job Description

Roles & Responsibilities

  • Lead the delivery of technology Solutions across Asia with a focus on our bespoke CRM
  • Leverage our investment in Office365 to drive productivity by consolidating our file ecosystem into SharePoint
  • Drive quality CRM and business transformation changes through analysis, planning, creation, and execution of unit testing, system testing, & User Acceptance Testing.
  • Facilitate business process mapping / design workshops with stakeholders.
  • Partner with business stakeholders to develop technical analysis and technical documentation.
  • Work actively and effectively on projects delivering to agreed deadlines.
  • Translate business requirements into clear and concise technical and functional specifications to be used by the development team.
  • Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security or other configuration, as required.
  • Proven track record managing external vendors to deliver according to deliverables.
  • In-depth knowledge, experience, and track record in managing senior stakeholders and collaboration with cross-functional/technical teams and vendors

 


Qualifications

Desired Skills & Experience

  • Previous experience as a Business Analyst in a CRM / ERP context
  • Previous experience in Azure Devops is a MUST.
  • Extensive Office 365 experience with a key focus on SharePoint
  • Strong understanding of data flows, analytics and reporting
  • Proven record of working on multiple projects
  • Experience in handling data cleansing, data merge and data quality
  • Experience in data control and PowerBi dashboard designing
  • Experience in multi-system support and enhancement
  • Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Proven ability to be able to work autonomously on assigned tasks and great customer service outlook
  • Good documentation skills and experienced in user support and change management tasks of a technical nature
  • High attention to detail and excellent problem solving skills.
  • Ability to manage and work as part of a fast-paced team.
  • Excellent written and oral communication skills at all levels.
  • Excellent interpersonal skills.
  • An understanding of the real estate / property industry.
  • Initiative, creativity and willingness to implement improvements to current systems and processes.
  • Suitable corporate presentation and dress.
  • High level of self-motivation, initiative, enthusiasm and positive approach.
  • Highly proficient in Microsoft Office (PowerPoint, Word, Excel and Outlook

  • Diploma or degree qualification with a technology/business specialty.

  • Minimum 5 years experience in similar role.



Additional Information

Perks and benefits

Opportunity to work in an enterprising environment where you can accelerate your career growth, global culture, with a strong focus on learning and development opportunity to join the fastest growing platform in the Real Estate industry

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