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Assistant Resort Manager

3 months ago

India Keekoo Full time
Job Description

Job Title: Assistant Resort Manager - Food & Beverage, Front Office, Housekeeeping

Location: Keekoo Hospitality, Kanatal, Uttarakhand

About Us:

At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings, our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.

Key Responsibilities :

1. Hassle-free Check-in & Check-out:

Streamline check-in and check-out processes to minimize guest wait times.

Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.

2. Room Readiness & Upsell/Cross-sell:

Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.

Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.

3. Employee Experience:

Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge.

Regularly review employee performance and provide constructive feedback to support their growth and development.

4. Vendor Experience:

Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations.

Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.

5. Property Experience:

Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.

Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.

6. Food & Beverage Operations (Including Restaurant and Room Service):

Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.

Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.

Monitor inventory levels and order supplies to meet demand while minimizing waste.

Ensure compliance with health and safety regulations in food preparation and service areas.

7. Guest Feedback:

Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans.

Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.

8. Housekeeping Responsibilities:

Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces.

Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests.

Coordinate with maintenance teams to address any issues related to room cleanliness or functionality promptly.

Monitor inventory of cleaning supplies and equipment, ensuring adequate levels for daily operations.

Conduct regular inspections to ensure compliance with cleanliness and safety standards.

Requirements

Requirements:

Bachelor's degree in Hospitality Management or related field preferred.

2-4 years of experience in Hotel Industry

Excellent communication and interpersonal skills.

Strong leadership abilities with a customer-centric approach.

Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Proficiency in relevant software applications such as property management systems and Microsoft Office suite.

Benefits

Benefits:

Competitive salary commensurate with experience.

Opportunities for career advancement and professional development.

Performance incentives.

Free Food & Accommodation

Requirements
Requirements: - Bachelor's degree in Hospitality Management or related field preferred years of experience in Hotel Industry - Excellent communication and interpersonal skills. - Strong leadership abilities with a customer-centric approach. - Ability to multitask, prioritize, and problem-solve in a fast-paced environment. - Proficiency in relevant software applications such as property management systems and Microsoft Office suite.