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Sr Collection Manager
3 months ago
Job Description:
We are seeking a highly organized and detail-oriented Senior Collections Manager to oversee our collections department.
As a Collections Manager, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization.
Role & Responsibilities- End to End Collection responsibility across buckets – ( 0 to 89 DPD ) for the allocated loanagainst property portfolio
- Lead in house team of 5-10 field collection executives – daily updates
- Develop and implement effective collections strategies and procedures to maximize debtrecovery while maintaining positive customer relationships.
- Monitor and analyze the performance of the collections team, implementing measures toimprove productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken inaccordance with company policies and legal requirements.
- Communicate with customers regarding their outstanding debts, negotiating payment plans,settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance withregulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, toresolve complex or escalated customer issues.
- Stay current on industry trends and best practices in collections, implementing new strategies ortechnologies as needed to improve efficiency and results.
- Prepare regular reports on collections activities, presenting data and insights to seniormanagement.
