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Collection Manager

2 months ago

New Delhi, India Kilpi Technnology & services pvt.ltd Full time

Job Title: Collection Manager


Company: Kilpi Technology Services Pvt. Ltd.


Location: Aligarh, UP

urgent requirement


Job Summary:


We are seeking an experienced Collection Manager to lead our collections team in recovering outstanding debts while maintaining a positive customer experience. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to work in a fast-paced fintech environment.


Key Responsibilities:


1. Team Management:

- Lead and manage a team of collection agents to achieve collection targets

- Conduct regular performance reviews, provide feedback, and coaching

- Develop and implement training programs to enhance team skills

2. Collection Strategy:

- Develop and implement effective collection strategies to minimize losses

- Identify and prioritize high-risk accounts for immediate attention

- Collaborate with cross-functional teams to resolve customer issues

3. Metrics and Analysis:

- Monitor and analyze collection metrics (e.g., recovery rates, days past due)

- Identify trends and areas for improvement

- Develop and implement process improvements to increase efficiency

4. Compliance and Risk:

- Ensure compliance with regulatory requirements (e.g., RBI guidelines, data protection)

- Identify and mitigate potential risks and losses

- Collaborate with Risk and Compliance teams to ensure alignment

5. Customer Experience:

- Ensure a positive customer experience throughout the collection process

- Develop and implement customer-centric collection strategies

- Collaborate with Customer Service teams to resolve customer issues


Requirements:


1. Experience:

- 5+ years of experience in collections, preferably in fintech or banking

- Proven track record of achieving collection targets and leading high-performing teams

2. Skills:

- Excellent communication, negotiation, and problem-solving skills

- Strong analytical and problem-solving skills

- Ability to work in a fast-paced environment and adapt to changing priorities

3. Education:

- Bachelor's degree in Business Administration, Finance, or related field


Nice to Have:


1. Experience with collection software and technology

2. Knowledge of regulatory requirements (e.g., RBI guidelines, data protection)


What We Offer:


1. Competitive salary and benefits package

2. Opportunity to work with a leading fintech company

3. Collaborative and dynamic work environment

  • 4. Professional development and growth opportunities