English Language Expert
2 weeks ago
Job Title:
English Language Customer Support SpecialistLocation - RemoteCompensation - 4 LPARelocation travel and 15 days accommodation will be provided
Job Overview:
We are looking for an English-speaking Customer Support Specialist to join our team, providing top-notch assistance to our customers over the phone.
The ideal candidate will have stellar communication skills in English and a solid grasp of customer service principles.
This role involves troubleshooting and resolving customer issues while maintaining professionalism and empathy.
Responsibilities:
- Provide exceptional customer support to English-speaking clients through phone conversations, ensuring quick and effective solutions to their queries and problems.
- Act as the main point of contact for English-speaking customers, helping them with inquiries about products, technical issues, and orders.
- Listen actively to understand customer needs, showing empathy and patience in every interaction.
- Resolve customer issues promptly, escalating complex matters to higher support levels if needed.- Accurately document customer interactions in the company's CRM system, noting the problem, the solution offered, and any follow-up actions required.
- Collaborate with internal teams like product development, sales, and logistics to ensure timely issue resolution and boost customer satisfaction.
- Keep yourself informed about products, company policies, and industry trends to provide customers with the right assistance and information.- Contribute to continuous improvement efforts and projects aimed at enhancing customer support quality and experience.Qualifications:
- Fluency in spoken and written English is a must, with a good understanding of formal and informal language styles.
- Proficiency in English is necessary to communicate effectively with internal teams and stakeholders.
- Prior experience in customer support or a similar field is preferred, with a strong history of delivering excellent service to clients.- Excellent communication skills, including active listening, clear verbal communication, and professional phone manners.- Strong problem-solving skills, with the ability to think quickly and logically under pressure.
- Effective multitasking and task prioritization in a fast-paced setting.- Empathetic and patient approach, with a true willingness to assist customers in resolving their problems.
- Familiarity with CRM tools and support ticket systems is a bonus.
- Flexibility to work various shifts, including evenings, weekends, and holidays, depending on customer support requirements.Location:
Remote
Employment Type:
Full-time
Join our team and become part of an engaging customer support environment
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