Head – CRM

1 week ago

Delhi, Delhi, India Panacea Biotec Full time
About Panacea BiotecPanacea Biotec believes in giving a chance for " Better Health to Live Well and Live Longer"

We are one of the India's leading Pharmaceutical & Biotechnology Company with demonstrated Research, Manufacturing and Brand Building capabilities. We have ultra-modern, state of the art manufacturing facilities for Nutrition, Pharma & Vaccines that are cGMP compliant.

Panacea Biotec Pharma has recently entered into a new business of nutrition products. It has developed its own product portfolio for the nutrition segment and has set-up a dedicated manufacturing facility to manufacture these products under the brand name , ChilRunfull TM,

ChilRun

7+, ChilRunfull

No Sucrose . We are adding more products to expand the product portfolio and markets.


Come and find your place in History by working in a company that brings to market innovative, high quality brands that have helped and is saving millions of lives throughout the world.


Job Description:

To play a pivotal role in creating, shaping and executing our customer relationship initiatives to drive brand awareness and growth.

Operating at the intersection of leadership and hands-on CRM expertise, you will work as an Individual Contributor and


build a team to deliver exceptional customer service and contribute significantly to our customer satisfaction goals across different set of consumers, healthcare professionals, retailers and other channel partnersThis role will demand a highly-focused, proactive individual who has worked in different healthcare service oriented companies to create Customer WOW.


Job Role:
Customer Engagement Activities which creates company loyalty with customers with every engagement initiative.
Provide strategic guidance and fostering a culture of customer-centricity.
Lead, Develop and execute comprehensive customer relationship initiatives to enhance satisfaction.
Utilize data analytics to gain insights into customer behaviour, preferences, and trends.
Design and implement customer feedback mechanisms, using insights to drive continuous improvement.
Collaborate with cross-functional teams including sales team to ensure a cohesive and integrated approach to customer engagement.
Oversee the implementation and management of CRM systems and technologies.
Monitor and report on key performance indicators related to customer satisfaction and retention.
Handling customer complaints.

Experience:

Around Years of demonstrated CRM experienceDemonstrated ability to lead and drive CRM team to achieve and exceed customer satisfaction targets.

Strong understanding of customer behaviour, preferences, and trends.
Results-oriented with a track record of driving improvements in customer satisfaction.
Preferably from Healthcare / FMCG CompaniesQualificationGraduate in any discipline with MBASkills & CompetenciesExcellent communication and collaboration skills.

Strong communicator with the maturity and depth to represent the organization well in day to day as well as strategic platforms with all Key customersSharp, cutting edge analytical skills to be able to use Data and information to draw out concise insights.

Creative and Positive working attitude with high sensitivity towards resolving customers problemsHands on experience with customer-related analytic projects and knowledge on how to measure marketing activities.

Good business acumenHigh level of persuasion, influencing and assertive skillsDemonstrates Sense of urgency, ability to convey critical & sensitive information.


Reporting to:
Senior Vice President- Sales and Marketing.

Interested candidates can send their detailed resume directly to Mr. Kulvinder Sarao, CHRO and Sr. V.P. - HR at

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