Customer Support Inbound

2 weeks ago


Gurgaon, Haryana, India Balaji Enterprise and Human Resources Full time
Responsibilities
  • Monitor all incoming calls from customers for all inquiries on orders for various products.
  • Assist various departments to facilitate sales of all products in company portfolio.
  • Analyze all customer issues and assist to resolve all within required timeframe.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize same to be presented to management.
  • Maintain knowledge on all customer requirements and provide appropriate solutions.
  • Ensure optimal utilization of all resources and resolve all issues.
  • Good English Communication.


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