Customer Support- Executive

4 weeks ago


Gurgaon, Haryana, India timesjobs Full time
Responsibilities - 1. Manage inbound calls, chats, and emails.

  • Manage tickets and update customer information in the database during and after each call.
  • Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Act as a liaison between the delivery team, customers, and vendors.
  • Engage in problem-solving and process improvement.
  • Develop strategies to ensure judicial usage of resources and timely delivery.
  • Manage KYC and documentation of customers for smooth order processing.
What are we looking for? 1. English proficiency- written and oral

  • Ability to work in a deadline-driven environment and maintain strong attention to detail.
  • Flexibility to work on rotational week offs and holidays (if required)
  • Strong customer centric approach with a proactive approach to support.
What do we offer? 1. A chance to work in one of the fast growing start-ups with limitless opportunities for learning and growth

  • A collaborative work environment- One team, shared mission We welcome feedback and understand the value of working together.
  • A chance to make an impact - your work will contribute directly to our strategy.
Work Experience - 0-1 year

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