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Account Manager
3 months ago
About the CompanyINSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.
Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.
Job Title:
Account Manager - Customer SupportWe are seeking a highly skilled and experienced Senior Account Manager to join our Customer Support Team.
The Senior Account Manager will play a critical role in managing and nurturing relationships with our key accounts, ensuring their satisfaction and driving business growth.
This position requires a seasoned professional with a deep understanding of customer support principles, excellent communication skills, and a proven track record of success in a similar role.
Responsibilities:
Act as the primary point of contact for assigned key accounts, establishing and maintaining strong relationships built on trust and mutual respect.
Understand the unique needs and objectives of each client, and develop tailored solutions to meet their requirements.Serve as a trusted advisor to clients, offering insights and recommendations on product/service enhancements, best practices, and industry trends.
Collaborate closely with internal teams to address customer needs and resolve issues in a timely and effective manner.
Proactively identify opportunities for account expansion and growth, upselling additional products or services as appropriate.
Monitor account health and performance metrics, conducting regular check-ins with clients to assess satisfaction levels and identify areas for improvement.
Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of solutions.Prepare and deliver regular reports and presentations to clients, providing updates on account status, key metrics, and strategic initiatives.
Stay abreast of industry developments, competitor activities, and market trends to better serve clients and drive continuous improvement.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field.
Minimum of 5-6 years of experience in a customer-facing role, with a focus on account management or customer support.
Proven track record of success in managing key accounts and driving customer satisfaction and retention.
Excellent communication skills, both verbal and written, with the ability to effectively engage with clients at all levels.
Strong problem-solving abilities and strategic thinking skills, with a focus on delivering innovative solutions to meet client needs.
Proficiency in CRM software and Microsoft Office Suite.
Skills:
Experience in the customer support industry.
Flexible with the time zones
