Relationship Officer

2 weeks ago

India Ujjivan Small Finance Bank Ltd Full time

Relationship Officer - MLAP:

Multiple locations

  • Department
  • EAST BUSINESS
  • Job posted on
  • Feb 1, 2023
  • Employee Type
  • Permanent
  • Experience range Range (Years) 2 years 3 years
    I.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

  • 1._
    Business/ Financials
  • 2._ _Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion_
  • 3._ _Maintain database of the prospects, meet select prospects and manage the relationship thereafter_
  • 4._ _Attend X (to be defined) number of prospects in a day/week/month to generate leads and references for MLAP Loans_
  • 5._ _Should be ready to travel extensively across the catchment area of the location to build the base of business_

6.
Customer _(Both Internal & External)_

  • 7._ _Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a longterm perspective_
  • 8._ _Guarantee confidential treatment of all the information gathered from customers and demonstrate the highest order of integrity as per the code of conduct of the organization_ 9._
    Internal Process
  • 11._ _Visit the customer's business and home to do the assessment/evaluation, following the "Product Policy" procedures. _
  • 12._ _Coordinate with the credit department in case of identifying discrepancies or problems in customer's information, reports, etc. through Cluster Manager MLAP_
  • 13._
    Innovation & Learning
  • 14._ _Maintain up to date knowledge of MLAP product as well as a working knowledge of other products offered in the branch_
  • 15._ _Inform Cluster Manager MLAP about the demand in his/her assigned branch catchment as well as on the competition on a regular basis_
  • 16._ _Ensure adherence to training mandays/ mandatory training programs for self _
  • 17._ _Should be updated with the latest trends in civic and local laws of the location of operation_

II.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Experience(Years and Core Experience Type)

  • 2 years in sales and documentation of loans of which at least 1 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications
- _Relevant certifications shall be an added advantage_

Functional Skills

  • Knowledge of Secured loans/ Mortgage Loans
  • Sales and marketing skills retail financial products
  • Communication Skills fluent in the local language & can readwrite basic English
  • Equipped enough to read and understand the legal papers

Behavioral Skills

  • Sound Product knowledge
  • Willingness to travel across the branches and catchment to expand the business
  • Managing customer relations
  • Performance oriented

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