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Relationship Officer

3 months ago

India Ujjivan Small Finance Bank Full time

**Relationship Officer-Micro Mortgages_Tamil Nadu**:
Multiple locations
- Department- SOUTH BUSINESS- Job posted on- May 28, 2024- Employee Type- Permanent- Experience range (Years)- 1 year - 3 years- POSITION DESCRIPTION

JOB TITLE

Relationship Officer
- Micro Mortgages

GRADE

DM-II

DEPARTMENT

Micro Mortgages

LOCATION

BRANCH

SUB-DEPARTMENT

TYPE OF POSITION

Full-time

REPORTS TO

Cluster Manager
- Micro Mortgages

REPORTING INTO- ROLE PURPOSE & OBJECTIVE
- Lead Generation - Conduct regular marketing and sales activities to generate leads from the identified markets
- Dealing with the Customers
- Engage with the customers at the front end to ensure smooth conversions from lead stage to disbursement and also repayment, recovery and retention.
- SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE
- Shall be expected to manage a portfolio of Rs.5 Cr. Progressively
- Managing a single product across the branch catchment area
- Managing a customer base of 100 customers progressively
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE

**Business/ Financials
- Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion
- Maintain database of the prospects, meet select prospects and manage the relationship thereafter
- Attend X (to be defined) number of prospects in a day/week/month to generate leads and references for MLAP Loans
- Should be ready to travel extensively across the catchment area of the location to build the base of business

**Customer (Both Internal & External)**
- Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services and establish professional relationship with them, with a long-term perspective
- Guarantee confidential treatment of all the information gathered from customers and demonstrate the highest order of integrity as per the code of conduct of the organization

**Internal Process**
- Visit the customer’s business and home to do the assessment/evaluation, following the “Product Policy” procedures.
- Coordinate with the credit department in case of identifying discrepancies or problems in customer’s information, reports, etc. through Cluster Manager - MLAP

**Innovation & Learning**
- Maintain up to date knowledge of MLAP product as well as a working knowledge of other products offered in the branch
- Inform Cluster Manager - MLAP about the demand in his/her assigned branch catchment as well as on the competition on a regular basis
- Ensure adherence to training man-days/ mandatory training programs for self
- Should be updated with the latest trends in civic and local laws of the location of operation
- MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

**Qualifications**:
Experience(Years and Core Experience Type)
- 2 years in sales and documentation of loans of which at least 1 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications
- Relevant certifications shall be an added advantage

Functional Skills
- Knowledge of Secured loans/ Mortgage Loans
- Sales and marketing skills - retail financial products
- Communication Skills - fluent in the local language & can read-write basic English
- Equipped enough to read and understand the legal papers

Behavioral Skills
- Sound Product knowledge
- Willingness to travel across the branches and catchment to expand the business
- Managing customer relations
- Performance oriented

Competencies
- Good Computer Knowledge
- KEY INTERACTIONS

INTERNAL

EXTERNAL
- Branch Managers
- Regional Operations, Credit
- IL Loan Officers, CROs
- Area Technical Manager
- Legal Vendors
- External marketing agencies
- Competitor Counterparts