Cluster Head

3 weeks ago


india Sub-K IMPACT Solutions Ltd Full time
Key Responsibilities:Operational Management:

Lead and supervise a team of branch managers within the cluster, overseeing daily operations including loan disbursements, collections, customer service, and compliance with MFI policies. Ensure smooth branch operations by addressing challenges and collaborating with support functions.Financial Performance:

Analyse the financial performance of each branch in the cluster, identifying areas for improvement. Set and achieve collection targets, monitor delinquency rates, and implement corrective actions as needed. Manage credit risk by reviewing loan applications and ensuring proper due diligence.Business Development:

Identify potential new borrowers through market research and outreach efforts. Implement strategies to grow the loan portfolio and acquire new customers. Cross-sell additional MFI products and services to existing clients.Customer Relationship Management:

Cultivate strong relationships with customers, promptly addressing concerns and resolving issues. Conduct regular customer visits to monitor loan utilization and assess potential risks. Promote financial literacy and responsible borrowing practices.Compliance and Risk Management:

Ensure compliance with all regulatory requirements for microfinance operations. Monitor the loan portfolio for credit risks and implement necessary mitigation strategies. Establish fraud prevention measures within the cluster.Team Development:

Coach and mentor branch managers to enhance their performance and leadership capabilities. Provide training to branch staff on new products, policies, and procedures. Recognize and reward high-performing team members.Required Qualification:

Demonstrated experience in branch management, preferably as a Branch Manager or in a similar role.Proven ability to achieve sales targets and production goals.Familiarity with industry regulations and compliance requirements.Effective leadership and human resources management capabilities.Results-oriented with a strong focus on customer satisfaction.Skills:Strong leadership and supervisory skillsExcellent communication and interpersonal skillsFinancial analysis and reporting abilitiesUnderstanding of microfinance principles and regulationsMarket knowledge and ability to identify business opportunitiesCustomer-centric approach to service deliveryAbility to manage a diverse team and build a positive work cultureNote:

Candidates must be flexible to work in a fast-paced, customer-facing environment and possess a positive, can-do attitude.
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