Customer Support Executive
2 weeks ago
Company Description
UnlimitedAstro is India's leading astrology app enabling users to connect with expert astrologers for real-time guidance on love, career, finances, and more. Powered by Bhaktam Technologies, our platform is designed for seamless, personalized experiences.
Role Description
As a Customer Support Executive, you will be the first point of contact for users on the UnlimitedAstro app. You'll assist users with queries, resolve complaints, and ensure every customer receives an exceptional experience.
Key Responsibilities
- Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
- Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Maintain records of customer interactions and feedback for process improvement.
- Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
- Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Required Skills & Qualifications
- Bachelor's degree in any discipline (preferred: Business Administration, Communication).
- 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
- Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathetic, patient, customer-first mindset.
- Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
- Willingness to work in flexible shifts as per business needs.
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