Customer Support Executive

1 week ago

Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

We are looking for a Customer Service Executive who will act as a liaison between the company and its customers. The ideal candidate will manage inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information about products, services, and policies.
  • Handle and resolve customer complaints with empathy and efficiency.
  • Maintain detailed records of customer interactions and transactions.
  • Coordinate with internal departments to fulfill customer needs.
  • Follow up with customers to ensure resolution and satisfaction.
  • Suggest solutions to improve customer experience.
  • Achieve set targets for customer satisfaction, productivity, and quality.

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