Support Specialist – Horizon VDI

2 weeks ago

Tiruchi, Tamil Nadu, India Mastech Digital Full time

Title: Support Specialist – Horizon VDI

Location: 100% Remote

Location : India

We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Key Responsibilities

  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non- persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment

Education:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

  • 3+ years supporting end-user computing or VDI in enterprise environments
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments
  • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
  • Working knowledge of FSLogix, profile redirection, and user data management
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
  • Familiarity with Jira or similar ticketing and ITSM platforms
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

  • Support Specialist

    2 weeks ago

    Tiruchi, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are seeking a dedicated and customer-focused Support Specialist to join our team in this dynamic role. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role involves resolving end-user VDI issues,...

  • Remote Network Support Engineer

    2 weeks ago

    Tiruchi, Tamil Nadu, India beBeeNetwork Full time ₹ 25,00,000 - ₹ 35,00,000

    Network Infrastructure Specialist WantedWe are seeking an experienced professional with a strong background in network infrastructure, desktop virtualization, and end-user support to join our team.10+ years of experience in IT infrastructure or technical supportDeep expertise in Mac and Windows environments, JAMF, AVD, MDM, and virtual desktop...

  • Global Technical Support Specialist

    6 days ago

    Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Summary:As a Service Desk Analyst, you will play a key role in delivering exceptional customer service and technical support. The ideal candidate will possess excellent communication skills and experience in providing international voice support.Key Responsibilities:Maintain high efficiency in handling escalated calls from the Level 1 team.Resolve...

  • IT Technical Advisor

    2 weeks ago

    Tiruchi, Tamil Nadu, India beBeeSpecialist Full time ₹ 5,84,073 - ₹ 7,25,123

    IT Support SpecialistAs an IT Support Specialist, you will be part of a collaborative team responsible for delivering world-class IT support to users. You will be the face of technology support, offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.Main Responsibilities:Provide technical support for hardware, software,...

  • IT Support Specialist

    6 days ago

    Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title:IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have strong technical knowledge of IT systems.Provide exceptional customer service through phone, email, chat, and web portal supportLog, track,...

  • Research Support Specialist

    6 days ago

    Tiruchi, Tamil Nadu, India beBeeAI Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Research Support SpecialistWe are seeking a skilled Research Support Specialist to join our team. As a key member of our research team, you will be responsible for gathering and analyzing data, running structured evaluations, and producing concise briefs that inform product roadmaps, GTM strategy, and client solutions.This is an excellent...

  • Technical Support Specialist

    6 days ago

    Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 8,64,000 - ₹ 10,92,000

    Job Title: Technical Support SpecialistWe are seeking highly skilled professionals to fill the role of a Technical Support Specialist.The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.This is an exciting opportunity for those looking to build their careers in IT support and gain...

  • Sales Support Specialist

    2 weeks ago

    Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Sales Support SpecialistAbout the RoleThis is a full-time, on-site opportunity for a Sales Support Specialist located in Gurugram.Key Responsibilities:Supporting the sales team in meeting and exceeding sales targetsDaily Tasks:Managing customer relationshipsAssisting in the development of sales strategiesCoordinating with various departments to...

  • Therapeutic Support Specialist

    2 weeks ago

    Tiruchi, Tamil Nadu, India beBeePhysiotherapist Full time ₹ 9,00,000 - ₹ 12,00,000

    Specialist Physiotherapist RequiredWe are seeking a highly skilled and compassionate physiotherapist to join our team. This specialist role is crucial in delivering personalized therapeutic support to enhance the well-being and development of children with diverse needs.About The Role:The successful candidate will conduct thorough physiotherapy assessments...

  • Technical Support Specialist

    2 weeks ago

    Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 16,56,300 - ₹ 21,10,400

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will have a proven track record as a Support Engineer or similar role, with strong problem-solving, debugging, and troubleshooting skills.Familiarity with Office 365 technologies, particularly Microsoft Teams and its...