Global Technical Support Specialist

7 days ago


Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Summary:

As a Service Desk Analyst, you will play a key role in delivering exceptional customer service and technical support. The ideal candidate will possess excellent communication skills and experience in providing international voice support.

Key Responsibilities:

  • Maintain high efficiency in handling escalated calls from the Level 1 team.
  • Resolve tickets within agreed Service Level Agreements (SLA) of ticket volume and time.
  • Adhere to quality standards, regulatory requirements, and company policies.
  • Ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT).
  • Update worklogs and follow shift for escalation process and process compliance.
  • Handle all queues efficiently and work towards case closure.

Required Skills and Qualifications:

  • Hands-on experience in Mobility-related Application & Desktop/General system-related issues.
  • Good experience in troubleshooting Outlook, VPN, Citrix, VDI-related issues.
  • In-depth knowledge of MS Office/O365.
  • Experience in Telecom will be an added advantage.


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