Support Specialist

7 days ago

Tiruchi, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking a dedicated and customer-focused Support Specialist to join our team in this dynamic role. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role involves resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.

Key Responsibilities
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment
Required Skills and Qualifications
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)

The ideal candidate will possess excellent problem-solving skills, strong communication skills, and be able to work effectively in a team environment. Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies is essential.

Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter outlining your experience and qualifications. We look forward to hearing from you

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