Service Operations Manager
4 days ago
Job Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships, overseeing service performance, and leading cross-functional teams to deliver on service commitments.Key Responsibilities:Oversee end-to-end service delivery operations and ensure services are delivered in line with agreed SLAs and KPIs.Act as the primary point of contact for clients, handling escalations and ensuring timely resolution of issues.Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.Collaborate with internal teams (Operations, HR, Finance, IT, etc.) to ensure smooth service delivery and continuous improvement.Conduct regular service reviews with clients and internal stakeholders.Manage and mentor service delivery team members, fostering a culture of accountability and excellence.Support project transitions, process improvements, and new service implementations.Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.Ensure compliance with organizational policies, procedures, and standards.Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred).5–8 years of experience in service delivery, client management, or operations leadership roles.Proven experience managing client relationships and large delivery teams.Strong understanding of service delivery processes, SLAs, and quality management.Excellent communication, leadership, and stakeholder management skills.Analytical mindset with the ability to identify process gaps and implement improvements.Proficiency in MS Office and service management tools (e.G., ServiceNow, Jira, etc.).Key Skills:Client Relationship ManagementService Delivery & Operations OversightTeam Leadership & Performance ManagementProblem Solving & Decision MakingContinuous Process ImprovementCommunication & Negotiation Skills
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Service Delivery Manager
3 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
4 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
2 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
2 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Center Manager
3 days ago
Mysuru, India Target Full timeAbout us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different...
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Mysuru, India eJAmerica Full timeJob description:Location: Mysore (Work from Office).Experience: 5 to 7 years (or as per requirement).Employment Type: Full-time.About the Role:We are looking for a results-driven Business Development & Technical Services Manager to play a dual role of driving international business growth and leading internal technical support operations.The ideal candidate...
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Area Service Manager
4 weeks ago
Mysuru, India Paytm Full timeAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About...
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Operations Engineer
2 weeks ago
Mysuru, India Insight Global Full timeJob DescriptionThe Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner’s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for...
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Field Officer
6 days ago
Mysuru, Karnataka, India Service junction Full time**Key Responsibilities**: - Conduct field visits to customer locations for service, inspections, and support. - Coordinate with the team to ensure timely service delivery and issue resolution. - Build and maintain strong relationships with clients to ensure satisfaction. - Provide technical assistance and troubleshooting for products and services. - Collect...
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Assistant Manager
4 days ago
Mysuru, India GramPro Business Services Pvt. Ltd. Full timeWe Are Hiring: Assistant Manager for a Reputed NBFC Location: Kadri (Mangalore), Kalidsa Road (Mysore), Koramangala (Bangalore) About the Role: Join a reputed NBFC as an Assistant Manager and play a key role in branch operations, sales, and client servicing. You will support the Branch Manager in achieving business targets, driving client acquisition, and...
