Service Delivery Manager
4 days ago
Job Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships, overseeing service performance, and leading cross-functional teams to deliver on service commitments.Key Responsibilities:Oversee end-to-end service delivery operations and ensure services are delivered in line with agreed SLAs and KPIs.Act as the primary point of contact for clients, handling escalations and ensuring timely resolution of issues.Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.Collaborate with internal teams (Operations, HR, Finance, IT, etc.) to ensure smooth service delivery and continuous improvement.Conduct regular service reviews with clients and internal stakeholders.Manage and mentor service delivery team members, fostering a culture of accountability and excellence.Support project transitions, process improvements, and new service implementations.Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.Ensure compliance with organizational policies, procedures, and standards.Qualifications & Experience:Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred).5–8 years of experience in service delivery, client management, or operations leadership roles.Proven experience managing client relationships and large delivery teams.Strong understanding of service delivery processes, SLAs, and quality management.Excellent communication, leadership, and stakeholder management skills.Analytical mindset with the ability to identify process gaps and implement improvements.Proficiency in MS Office and service management tools (e.g., ServiceNow, Jira, etc.).Key Skills:Client Relationship ManagementService Delivery & Operations OversightTeam Leadership & Performance ManagementProblem Solving & Decision MakingContinuous Process ImprovementCommunication & Negotiation Skills
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Service Delivery Manager
2 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Delivery Manager
2 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service Delivery Position Overview: The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Service Operations Manager
4 days ago
Mysuru, India Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
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Client servicing/delivery
3 days ago
Mumbai, Mysuru, India First Advantage Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRoles and Responsibilities* Manage client relationships, ensuring timely delivery of services and meeting their expectations.Closing the Background Verification Cycle assisting the clientsDesired Candidate Profile* Conduct background screenings and BGV checks for new hires or existing employees as per client requirements.* Ensure seamless communication...
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Mysuru, India eJAmerica Full timeLocation: Mysore (Work from Office) Experience: 812 years Employment Type: Full-time About the Role :We are seeking a seasoned Senior Project Delivery Manager to lead IT Infrastructure support operations and manage end-to-end delivery of managed service and implementation projects. The ideal candidate will have a strong blend of operations and project...
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Mysuru, India eJAmerica Full timeJob description:Location: Mysore (Work from Office).Experience: 5 to 7 years (or as per requirement).Employment Type: Full-time.About the Role:We are looking for a results-driven Business Development & Technical Services Manager to play a dual role of driving international business growth and leading internal technical support operations.The ideal candidate...
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AI Delivery Head
3 hours ago
Mysuru, India Pandita AI Inc Full timeCompany Description Pandita AI LLC is at the forefront of machine learning innovation, developing products that transform the way industries and individuals interact with data and AI technologies. Our commitment to excellence and innovation has made us a trusted partner in delivering powerful machine learning solutions across a variety of sectors. We strive...
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Area Service Manager
4 weeks ago
Mysuru, India Paytm Full timeAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About...
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AI Delivery Head
9 hours ago
Mysuru, India Pandita AI Inc Full timeCompany Description Pandita AI LLC is at the forefront of machine learning innovation, developing products that transform the way industries and individuals interact with data and AI technologies. Our commitment to excellence and innovation has made us a trusted partner in delivering powerful machine learning solutions across a variety of sectors. We strive...
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AI Delivery Head
2 days ago
Mysuru, India Pandita AI Inc Full timeCompany Description Pandita AI LLC is at the forefront of machine learning innovation, developing products that transform the way industries and individuals interact with data and AI technologies. Our commitment to excellence and innovation has made us a trusted partner in delivering powerful machine learning solutions across a variety of sectors. We strive...
