HR Sales

2 weeks ago

Navi Mumbai, Maharashtra, India SYSMIC Full time

Company Description

SYSMIC, founded in 2006, is a leading IT solution provider in India specializing in web hosting and designing. Our goal is to offer quality services at affordable rates globally. Our team, composed of individuals from diverse backgrounds, is our most valuable asset and is dedicated to providing complete support and solutions to our customers. At SYSMIC, we offer a broad range of services, including website development and designing, logo designing, graphic designing, CRM solutions, WhatsApp API solutions, and various digital marketing services.

Role Description

Location:

Mumbai (Preferred)

This role involves a hybrid work model with both onsite office presence and offsite client visits.

Job Overview:

We are looking for dynamic HR Sales & Support Executives and Technical Sales & Support Executives to join our growing team. These professionals will serve as a critical bridge between potential clients and the support team by understanding client requirements, offering tailored solutions, providing product demonstrations, and ensuring post-sales satisfaction.

The role involves both pre-sales and post-sales support , including client meetings, technical assistance, and relationship management. It demands excellent communication skills, technical understanding, and a customer-centric mindset.

Key Responsibilities: Pre-Sales Activities:
  • Engage with potential clients to understand their business needs, challenges, and goals.
  • Design and propose customized solutions aligned with customer requirements.
  • Prepare and deliver compelling presentations and product demos to showcase value propositions.
  • Assist in the development of proposals and quotations based on client discussions.
  • Conduct research to identify market trends, potential leads, and new opportunities.
  • Support the sales team with technical insights, product knowledge, and objection handling.
  • Help qualify leads to determine fit and potential for conversion.
  • Maintain ongoing communication and build relationships to foster trust with prospects.
Lead Closure and Demos:
  • Provide detailed product demonstrations tailored to client needs.
  • Collaborate with the sales team to close deals and convert qualified leads into customers.
Post-Sales Support:
  • Provide initial and ongoing technical assistance to clients post-sale.
  • Conduct client onboarding and training to ensure proper product usage.
  • Gather client feedback and report insights to internal teams for continuous improvement.
  • Ensure customer satisfaction and assist in resolving basic implementation challenges.
Key Skills Required:
  • Strong understanding of the product or service offered.
  • Excellent verbal and written communication.
  • Ability to deliver engaging presentations and demos.
  • Problem-solving aptitude and analytical thinking.
  • Strong interpersonal skills for team and client collaboration.
  • Sales knowledge and customer handling.
  • Ability to build and maintain client relationships over the long term.
Additional Requirements:
  • Must be comfortable with client meetings and visits (onsite & offsite) as part of the role.
  • Candidates from Mumbai or willing to relocate to Mumbai are preferred.

Employment Type: Full-Time

  • Work Model: Hybrid (Onsite + Offsite client meetings)

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