Client Relationship Lead

About SmartQ

We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analyzing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 13 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.

To know more about the 5 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story - https://www.Linkedin.Com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=true

Are you excited to join our team as a Key Account Manager?

Are you passionate about managing and nurturing relationships with key clients/customers of a business? If your response is a resounding yes, then we are hunting for you.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.

If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now

Key roles and responsibilities

• Lead the company’s dynamic food service sales efforts and develop/maintain relationships with food service institutions at all levels.
• Manage an individual expense account within budget guidelines.
• Maintain ongoing relationships with customers and drive conversations to inform them about new developments in the company’s products.
• Develop quotes and proposals.
• Negotiate by phone, email, and in person. Must be comfortable with legal documents.
• Attend client meetings, food committee meetings, and other events related to clients.
• Maintain effective, professional relationships with customers, vendors, and fellow employees.
• Administer unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations.
• Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.
• Responsible for monitoring and ensuring food services to agreed standards and specifications.
• Ensure economic and efficient utilization of resources including utility, people, and technology.
• Analyze and help on-site/off-site partners manage effectively.
• Communicate regularly with clients to stay updated on operational activities and happenings
• Action plans are completed following client satisfaction surveys and audits.
• Ensure all products are correctly priced in line with client agreement and specifications.
• Complete manpower schedule within the budget. Adjust labor schedule in line with sales.
• Ensure site adherence to safety standards as per SLA.

Educational Qualification & Skills Required

• Experience in the food industry required.
• Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology, and leverage people.
• Results, be accountable, and hold accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of QHSE standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to a changing environment.
• Overall 5+ year's experience with a minimum of 3 years in a similar role.
• Graduate/Diploma in Hotel Management discipline.
• Knowledge of the local language is mandatory.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry;
we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.