
Client Relationship Executive
1 week ago
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Summary:
SearchEV is a comprehensive electric vehicle discovery platform that enables users to explore and compare EVs from leading brands. Designed to support informed decision-making, the platform offers detailed specifications, side-by-side comparisons, and expert insights. In addition, SearchEV keeps users up to date with the latest developments, news, and trends in the electric vehicle industry.
Were looking for a proactive and people-oriented Client Relations Executive to join our team He/she will be in for front of building strong connections, turning leads into happy customers, and nurturing long-term client relationships. This role is specifically intended for someone who can understand needs, offer solutions, and ensure a smooth and positive experience with our clients.
Key Responsibilities:
- Serve as the primary point of contact for assigned clients and ensure their needs are met effectively and efficiently.
- Build strong, long-term client relationships through regular communication and high-quality service.
- Handle client onboarding and maintain detailed records of client interactions and transactions.
- Identify and pursue opportunities for account growth and client retention.
- Communicate effectively with internal teams to ensure client expectations are met.
- Resolve client issues promptly and professionally, escalating matters as necessary.
- Support new business development by participating in lead conversion and follow-up activities.
Qualification and Key Skills
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- 13 years of experience in client servicing, customer support, or business development.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and customer-oriented mindset.
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