Customer Success Manager-B2B SaaS

4 days ago

Bengaluru, Karnataka, India Taqtics Full time

Job description

About Us:

Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 50+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally.

Job Summary:

As a B2B Account Manager, you will be responsible for nurturing and managing client relationships across all business levels—from small businesses to large chains. Your focus will be to drive adoption, ensure client satisfaction, resolve issues proactively, and contribute to the continuous improvement of customer experience.

Key Responsibilities:

· Manage a portfolio of business accounts, serving as the primary point of contact throughout the customer lifecycle.

· Understand client workflows and help them leverage the platform effectively to meet operational goals.

· Handle inbound queries through phone, email, and chat; provide timely and accurate responses.

· Troubleshoot product issues by simulating scenarios, coordinating with internal teams, and ensuring timely resolution.

· Maintain internal systems with up-to-date client and issue-related information.

· Proactively monitor client engagement and satisfaction, intervening where necessary to retain and grow accounts.

· Communicate feature updates, gather client feedback, and advocate for client needs with Product and Engineering teams.

· Identify opportunities for upselling or cross-selling aligned with client requirements and product value.

Qualifications:

· Graduate in any stream; Postgraduates and those with technical or engineering backgrounds preferred.

· 2–5 years of experience in B2B account management, ideally in a SaaS or workflow-focused product environment.

  • Customer Success Manager-B2B SaaS

    6 days ago

    Bengaluru, Karnataka, India Taqtics Full time

    Job description About Us: Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 50+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally. Job Summary: As a B2B Account...

  • Customer Success Manager-B2B SaaS

    6 days ago

    Bengaluru, Karnataka, India Taqtics Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job descriptionAbout Us:Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 50+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally.Job Summary:As a B2B Account...

  • Customer Success Manager-B2B SaaS

    6 days ago

    Bengaluru, Karnataka, India Taqtics Full time

    Job description About Us: Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 50+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally. Job Summary: As a...

  • Urgent Customer Success Manager-B2B SaaS

    6 days ago

    Bengaluru, Karnataka, India Taqtics Full time

    Job descriptionAbout Us:Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 50+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally.Job Summary:As a B2B Account...

  • Growth Manager – B2B SaaS

    4 weeks ago

    Bengaluru, Karnataka, India Acquis Compliance Full time

    Job DescriptionAcquis Compliance is a fast-growing B2B SaaS company revolutionizing Supply chain sustainability for manufacturing companies across the globe. Our AI powered platform helps businesses automate & streamline Regulatory Compliance initiatives. We are looking for a Growth Manager to drive revenue growth, scale customer acquisition, and optimize...

  • Growth Manager – B2B SaaS

    2 weeks ago

    Bengaluru, Karnataka, India Acquis Compliance Full time

    Acquis Compliance is a fast-growing B2B SaaS company revolutionizing Supply chain sustainability for manufacturing companies across the globe. Our AI powered platform helps businesses automate & streamline Regulatory Compliance initiatives. We are looking for a Growth Manager to drive revenue growth, scale customer acquisition, and optimize conversion...

  • Growth Manager – B2B SaaS

    2 weeks ago

    Bengaluru, Karnataka, India Acquis Compliance Full time

    Acquis Compliance is a fast-growing B2B SaaS company revolutionizing Supply chain sustainability for manufacturing companies across the globe. Our AI powered platform helps businesses automate & streamline Regulatory Compliance initiatives. We are looking for a Growth Manager to drive revenue growth, scale customer acquisition, and optimize conversion...

  • Growth Manager – B2B SaaS

    2 weeks ago

    Bengaluru, Karnataka, India Acquis Compliance Full time

    Acquis Compliance is a fast-growing B2B SaaS company revolutionizing Supply chain sustainability for manufacturing companies across the globe. Our AI powered platform helps businesses automate & streamline Regulatory Compliance initiatives. We are looking for a Growth Manager to drive revenue growth, scale customer acquisition, and optimize conversion...

  • Growth Manager – B2B SaaS

    2 weeks ago

    Bengaluru, Karnataka, India Acquis Compliance Full time

    Acquis Compliance is a fast-growing B2B SaaS company revolutionizing Supply chain sustainability for manufacturing companies across the globe. Our AI powered platform helps businesses automate & streamline Regulatory Compliance initiatives. We are looking for a Growth Manager to drive revenue growth, scale customer acquisition, and optimize conversion...

  • Manager - Customer Success - SaaS

    1 week ago

    Bengaluru, Karnataka, India Invenzo Labs Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a Customer Success Manager with strong technical skills to join our team. The ideal candidate will be proactive, customer-obsessed, and capable of bridging the gap between business needs and technical solutions. You will play a key role in onboarding clients, driving adoption, ensuring retention, and uncovering growth opportunitiesKey...