Customer Success – SaaS

8 hours ago


Bengaluru, Karnataka, India Jumbo Consulting Full time ₹ 12,00,000 per year

Role:
Customer Success – SaaS

Location:
Bangalore / Pune

Compensation:
Up to ₹10 LPA

What you'll do:

  • Support customers post-onboarding to ensure smooth adoption of SaaS products
  • Handle day-to-day queries and provide timely resolutions
  • Educate customers on features, best practices, and product updates
  • Track customer health, usage, and feedback to improve satisfaction
  • Collaborate with internal teams to deliver a seamless experience

What we're looking for:

  • 1–3 years of experience in Customer Success / Support / Account Coordination (SaaS preferred but not mandatory)
  • Excellent communication and problem-solving skills
  • Empathy and patience in handling customer needs
  • Ability to learn quickly and adapt in a fast-growing SaaS environment


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