SaaS Success Team Lead

4 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

This is a leadership position that involves building and managing a team of key account managers. You will need to develop an in-depth understanding of the SaaS product offerings, identify customer use cases, and drive customer engagement. Your responsibilities will include streamlining processes for the entire customer lifecycle from onboarding to churn, as well as providing guidance to your team and engaging with customers during escalations.

  • Key Responsibilities
    • Oversee customer success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals.
    • Develop a thorough understanding of the SaaS product and offerings.
    • Liaise with internal teams to resolve customer queries.
    • Drive the implementation of customer engagement projects.
    • Identify reasons for customer churn and implement strategies to prevent it.
    • Train and manage a team of Key Account Managers.
  • Requirements
    • Excellent written and verbal communication skills.
    • Ability to empathize with customers and understand their needs.
    • Thorough understanding of the customer lifecycle in a B2B SaaS company.
    • Experience in managing a team with at least 5-6 direct reportees.
  • What We Offer
    • A meritocratic culture with no politics.
    • Like-minded intellectually curious colleagues.
    • High-paced learning opportunities and continuous mentorship.

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