Customer Success Manager

2 weeks ago

Bengaluru, Karnataka, India Tracxn Full time ₹ 15,00,000 - ₹ 25,00,000 per year

This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations..

Key Responsibilities

  • Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals.
  • Develop a thorough understanding of Tracxn's SAAS product and offerings
  • Liaise with Analyst, Finance, and Legal team to resolve customer queries
  • Drive the implementation of customer engagement projects
  • Identify the reasons for customer churn and help prevent it
  • Train and manage a team of Key Account Managers

Timings

  • 6 pm - 3 am IST

What we are looking for:

  • Excellent written and verbal communication skills
  • Have "Customer Empathy" - ability to identify and understand a customer's situation and motives
  • Thorough understanding of a customer lifecycle (customer success functions) in a B2B SAAS company
  • Experience of managing a team with at least 5-6 direct reportees

What can you expect at Tracxn?

  • Meritocracy driven, candid culture. no politics
  • Like-minded intellectually curious colleagues
  • High paced learning. Continuous mentorship to help achieve peak potential

Founders:

  • Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
  • Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centricInternational Customer Success Managerto join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India SkanAI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India Scrut Automation Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Job Description: Customer Success Manager- APACRole DetailsPosition: Customer Success ManagerLocation: Bangalore (on-site)Shift timings : 10am- 70m ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...