Customer Service Representative

2 days ago

Ahmedabad, Gujarat, India Santacruz Telemarketing Pvt. Ltd. Full time

Company Name: Santacruz Telemarketing Pvt. Ltd.

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

  • Customer Service Representative

    2 days ago

    Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the face of our company, interacting with customers via phone and chat to resolve their queries and concerns.Main Responsibilities:Engage with customers to understand their needs and...

  • Customer Service Representative

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeCommunicator Full time ₹ 19,000 - ₹ 2,50,000

    Job Title : Customer Service RepresentativeCustomer Service Representative Job Description:We are seeking a talented and dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.As a Customer Service Representative, you will be the...

  • Customer Service Representative

    5 days ago

    Ahmedabad, Gujarat, India Kimana Motors Pvt Ltd Full time US$ 40,000 - US$ 80,000 per year

    Company DescriptionKimana Motors Pvt. Ltd. offers a unique opportunity to engage in innovative work within the automobile sector. Specializing in automotive accessories, the company is known for developing new and innovative products. Located in Ahmedabad, Kimana Motors is rapidly gaining market share and building a reputation for quality and customer...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to handle customer inquiries, provide solutions, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong problem-solving attitude.The role involves handling...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Service RepresentativeAs a leading provider of outsourced process solutions, we offer superior performance and quality in all customer service and back-office processes.Key Responsibilities:Respond promptly to customer inquiries via phone, email, or chat.Efficiently resolve customer issues and document interactions.Provide product...

  • Customer Service Representative

    5 days ago

    Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Description – Customer Support Executive (E-commerce)We are looking for a professional individual with experience in e-commerce and platforms like Shopify & Shiprocket. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.Minimum Experience: 1 year in e-commerce/customer...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated individual to handle customer complaints, provide solutions, and ensure timely follow-up. Key Responsibilities:Handle customer inquiries via phone and email, providing accurate and timely responsesAssess customer needs and identify opportunities to enhance their...

  • Customer Service Representative

    2 days ago

    Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 2,40,000 - ₹ 3,00,000

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to clients through various communication channels.The ideal candidate will have excellent communication skills, both written and verbal, and...

  • Customer Service Representative

    20 hours ago

    Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Role: Customer Service RepresentativeWe are seeking a skilled and enthusiastic individual to provide exceptional customer service through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerSolve complex customer issues with minimal supervisionWork collaboratively with cross-functional...

  • Customer Service Representative

    6 days ago

    Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 1,80,000 - ₹ 3,00,000

    Job Title: Customer Service RepresentativeThis is a unique opportunity to work as a Customer Service Representative with our company. We are seeking a highly skilled and motivated individual who can provide exceptional customer service and support to our clients.Key Responsibilities:Reception Duties:Greeting and Handling: Greet visitors and clients warmly,...