Associate L&D Manager
2 weeks ago
About this role:
The Learning and Development Associate Manager is an integral part of Gartner's Global Services and Delivery (GS&D) Learning and Development team. In this position, you will support the design and delivery of programs for New Hires and Tenured associates in the Global Services and Delivery team. You will collaborate with team members, the GSD Executive Leadership team, HR Business Partners and other business unit stakeholders across the organization to deliver and consult on learning experiences. This role requires a high degree of independent problem solving, stakeholder management, facilitation, excellent communication skills and a client-first approach.
What you'll do:
Support the effort to define, design and develop the learning and development strategy for the Global Services and Delivery team Develop, implement and facilitate learning and professional development programs for associates across the GS&D businesses, Control and direct the learning experience and monitor the output quality and effectiveness Assess training effectiveness to ensure incorporation of taught skills and techniques into associates work behavior Ongoing refresh of existing programs and the design, creation, development and delivery of additional New Hire Training programs (i.e. Academy/Boot Camp, etc.) to support the effective onboarding of new hires Develop effective working relationships with key stakeholders to support the continual gathering of information, feedback and input in order drive curriculum development/evolution The planning, development delivery and facilitation of all instructor led programs Leverage learning technology as method to deliver training content (repeatable, scalable), and the development of technology based learning and development solutions The collection and analysis of detailed feedback on all training sessions, with an emphasis on the quantifiable impact of the training programs Assist in the on-going development and refinement of the learning curricula that includes but is not limited to:The documentation of best practices, lessons learned and bright spots of high performing associatesNew and/or revised products and services Participate and provide project management leadership to highly complex training, event and business transformation projects and initiativesWhat you'll need:
Bachelor's Degree strongly preferred Minimum 2 years' experience in a client service role or in a training role that focused on delivering training to a client services team Ability to evaluate needs and present effective solutions to business unit partners Strong communication skills (both verbal and written) and interpersonal skills in order to effectively interact with all levels of associates on various subject matters and to convey knowledge and ideas in a logical, interesting and engaging manner to others Project Management Experience with the ability to prioritize competing projects and initiatives Strong strategic thinking, prioritization, and problem-solving skills Ability to motivate, influence and coach individuals and leaders who do not have a direct reporting relationship to drive change Knowledge of proven training approaches, as well as the technology to support training programs Excellent organization skills, time management and task flexibility with the ability to change priorities as needed Solution oriented mindset, with the ability to understand how to manage priorities of multiple stakeholders and always look for a win-win MS suite (PPT, Project, Word, Excel) Learning Management System, learning technology, and survey software a plusWhat you'll get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities#L1-AV2
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to .
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