Learning and Development Manager

3 weeks ago


Gurgaon, Haryana, India Holland Advisors Full time

Designation: - Senior Manager – L&D

Job Summary:

The Senior Learning and Development Manager is responsible for leading the development,

implementation, and evaluation of the organization's learning and development programs.

This role involves designing strategies to enhance employee skills, drive organizational

growth, and foster a culture of continuous learning. The Sr. L&D Manager will work closely

with senior leadership to align training initiatives with business objectives and will oversee a

team of L&D professionals.

Key Responsibilities:

1. Develop and implement a strategic learning and development plan that aligns with the

hotel's business goals and enhances operational efficiency and guest satisfaction.

2. Conduct training needs assessments across all departments to identify skill gaps and areas

for improvement, ensuring relevant and impactful training programs.

3. Design, develop, and implement innovative training programs covering customer service,

leadership, technical skills, and compliance, utilizing a mix of e-learning, workshops, and on

the-job training.

4. Identify high-potential employees and create tailored development plans to prepare them

for leadership roles, fostering career growth and retention within the organization.

5. Lead and mentor the L&D team, fostering a collaborative environment and ensuring high

quality training delivery across all departments.

6. Develop and manage a performance management system that integrates training outcomes

into appraisals, working closely with HR and department heads to drive continuous

improvement.

7. Monitor, evaluate, and report on the effectiveness of training programs, providing insights

on ROI and making data-driven recommendations for improvements to senior management.

8. Ensure all training programs meet legal, regulatory, and brand standards, regularly

reviewing and updating content to maintain compliance and relevance.

Qualifications:


• Education: Bachelor's degree in Human Resources, Business Administration, Education, or a related field. Master's degree preferred.


• Experience: 10+ years of experience in learning and development, with a minimum of 5 years in a managerial or senior role.

Skills:

o Proven experience in developing and managing comprehensive learning programs.

o Strong leadership and team management skills.

o Excellent communication, presentation, and interpersonal skills.

o Proficiency in Learning Management Systems (LMS) and other relevant technology.

o Ability to analyze data and generate insights to drive program effectiveness.


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