L&D Training Coordinator
3 weeks ago
Summary:
The L&D Program Coordinator is responsible for the overall coordination of in person and virtual classroom training and programs on the L&D team. This includes all aspects of in-person and virtual training coordination, Teams/Zoom hosting, communication, scheduling and registration management, coordinating onsite training venue contracts, speaker contracts, and training follow up processes. This role will report to Senior Manager, Learning & Development.
The L&D Program coordinator is proactive, organized, and an excellent communicator. Proven client service excellence is essential in this role as the L&D Program Coordinator works with all levels of the business. The L&D Program Coordinator will organize and coordinate multiple programs, training schedules, and calendars.
Responsibilities
Program Coordination:
- Plan, schedule, and coordinate training sessions, workshops, and events across various formats (in-person, virtual, and hybrid).
- Serve as the primary point of contact for trainers, participants, and stakeholders before, during, and after programs including communications, registrations, training scheduling, follow-up, monthly resources and follow-ups, software upkeep.
- Manage training logistics, including venue arrangements, technology setup, and material distribution.
Administrative Support:
- Track participant registrations, attendance, and engagement through learning management systems (LMS) or other platforms.
- Generate reports on program effectiveness, including post-training evaluations and ROI analysis.
- Assist with program budgets, invoices, and vendor contracts to ensure financial accountability.
Communication Skills & Attributes:
- Expert written and verbal communication skills.
- Exceptional organizational and project management skills, with a strong attention to detail.
- Prefers to work with a team.
- Able to juggle multiple requests in a dynamic environment.
- Able to give and receive feedback positively.
- Engage with end-users with patience, in a professional and inquisitive manner.
Personal Attributes:
- Demonstrated excellence in customer service.
- Able to work with multiple personalities maintaining a professional demeanor.
- Detailed oriented with strong analytical skills and a commitment to high quality.
- Ability to ask questions and work collaboratively.
- Ability to use judgment in recommending client solutions.
- Process driven, with the ability to recommend and implement changes for process improvement.
Minimum Requirements:
- Demonstrated interest in learning or human resources.
- Superior organization and communication skills.
- Experience with virtual training platforms (e.g., Zoom, Microsoft Teams).
- Proficiency in Microsoft Office Suite and Learning Management Systems (Absorb preferred).
Preferred Qualifications:
- Certification in project management (e.g., PMP).
- Proficiency in business intelligence tools (e.g., PowerBI, Tableau).
- Experience in Microsoft Power Tools such as Power Automate and Power Apps.
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