
Branch Manager
2 days ago
Branch Manager – Senior Educational Counselor
Location: Kochi (Kochin), Kerala
Department: Sales & Counseling
Reporting To: Regional Manager
Job Type: Full-time
Experience Required: 5+ years in educational counseling, with at least 2 years in a leadership role
Job Summary:
We are looking for a dynamic and experienced Branch Manager – Senior Educational Counselor to lead our Kochi branch. The ideal candidate will be responsible for overseeing branch operations, managing the counseling team, and driving business growth. You will play a key role in guiding students through career and education planning, while ensuring the branch meets its performance targets.
Key Responsibilities:
1. Branch Management:Oversee day-to-day operations of the Kochi branch
- Ensure smooth implementation of company policies and procedures
- Maintain the professional image and compliance of the branch
- Prepare and present weekly/monthly performance reports to senior management
2. Educational Counseling:Provide in-depth counseling to students regarding overseas education options (universities, courses, visa processes)
- Conduct career guidance sessions and evaluate student profiles
- Stay updated with education industry trends, university application cycles, and visa regulations
3. Business Development & Revenue Generation:Drive student enrollment and achieve monthly/quarterly sales targets
- Plan and execute local marketing initiatives (seminars, webinars, school/college visits)
- Build partnerships with local institutions and referral networks
4. Team Leadership:Hire, train, and mentor branch staff (counselors, front office, telecallers)
- Set individual and team targets and track performance
- Promote a culture of high performance, accountability, and customer service
5. Customer Relationship Management:Maintain excellent relations with students and parents
- Ensure high levels of customer satisfaction and follow-up service
- Handle escalations and resolve client concerns professionally
Requirements:
- Graduate/Postgraduate in Education, Management, or related field
- Minimum 5 years of experience in educational counseling; 2+ years in a managerial role
- Strong communication and interpersonal skills
- Sales-oriented mindset with proven leadership capabilities
- Familiarity with study abroad programs (USA, UK, Canada, Australia, Europe, etc.) is preferred
- Proficient in MS Office, CRM tools, and digital platforms
- Preferred Skills:Multilingual (Malayalam, English, Hindi)
- Goal-driven with the ability to handle pressure
- Excellent presentation and negotiation skills
- Strong organizational and time-management abilities
- Salary & Benefits:Competitive salary based on experience
- Incentives/Bonuses based on performance
- Professional development opportunities
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