Branch Manager

3 weeks ago

Cochin, Kerala, India Vibedu Study Abroad Full time

Branch Manager – Senior Educational Counselor

Location: Kochi (Kochin), Kerala

 Department: Sales & Counseling

 Reporting To: Regional Manager

 Job Type: Full-time

 Experience Required: 5+ years in educational counseling, with at least 2 years in a leadership role

Job Summary:

We are looking for a dynamic and experienced Branch Manager – Senior Educational Counselor to lead our Kochi branch. The ideal candidate will be responsible for overseeing branch operations, managing the counseling team, and driving business growth. You will play a key role in guiding students through career and education planning, while ensuring the branch meets its performance targets.

Key Responsibilities:

1. Branch Management:Oversee day-to-day operations of the Kochi branch

  • Ensure smooth implementation of company policies and procedures
  • Maintain the professional image and compliance of the branch
  • Prepare and present weekly/monthly performance reports to senior management

2. Educational Counseling:Provide in-depth counseling to students regarding overseas education options (universities, courses, visa processes)

  • Conduct career guidance sessions and evaluate student profiles
  • Stay updated with education industry trends, university application cycles, and visa regulations

3. Business Development & Revenue Generation:Drive student enrollment and achieve monthly/quarterly sales targets

  • Plan and execute local marketing initiatives (seminars, webinars, school/college visits)
  • Build partnerships with local institutions and referral networks

4. Team Leadership:Hire, train, and mentor branch staff (counselors, front office, telecallers)

  • Set individual and team targets and track performance
  • Promote a culture of high performance, accountability, and customer service

5. Customer Relationship Management:Maintain excellent relations with students and parents

  • Ensure high levels of customer satisfaction and follow-up service
  • Handle escalations and resolve client concerns professionally

Requirements:

  • Graduate/Postgraduate in Education, Management, or related field
  • Minimum 5 years of experience in educational counseling; 2+ years in a managerial role
  • Strong communication and interpersonal skills
  • Sales-oriented mindset with proven leadership capabilities
  • Familiarity with study abroad programs (USA, UK, Canada, Australia, Europe, etc.) is preferred
  • Proficient in MS Office, CRM tools, and digital platforms
  • Preferred Skills:Multilingual (Malayalam, English, Hindi)
  • Goal-driven with the ability to handle pressure
  • Excellent presentation and negotiation skills
  • Strong organizational and time-management abilities
  • Salary & Benefits:Competitive salary based on experience
  • Incentives/Bonuses based on performance
  • Professional development opportunities

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