Branch Operations Manager

1 week ago


Cochin, Kerala, India beBeeBranch Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

This is a key leadership role within our organization, overseeing the management of branch operations. The ideal candidate will have exceptional skills in managing and motivating teams, ensuring seamless customer service, and fostering a culture of excellence.

  • Account Management: Ensure all account opening, maintenance, and closure processes are followed according to organizational standards.
  • Customer Service: Foster a customer-centric approach, providing timely responses to inquiries, and resolving issues efficiently.
  • Quality Control: Implement robust quality control measures to ensure adherence to organizational standards, policies, and procedures.
  • Audit Compliance: Collaborate with auditors to ensure compliance with internal, regulatory, and statutory requirements.

Key Responsibilities:

  • Manage and motivate a team of staff members to deliver exceptional customer service.
  • Ensure effective communication with stakeholders, including customers, vendors, and senior management.
  • Implement and maintain accurate records, reports, and data analytics for performance evaluation and decision-making.
  • Develop and implement process improvements to enhance operational efficiency and customer satisfaction.

Requirements:

  • Minimum 3-5 years of experience in a leadership or management role.
  • Degree in Business Administration, Finance, or related field.
  • Exceptional communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving abilities.

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