Customer Service Associate
3 weeks ago
Job Description
Job Description: Chat Support (Remote)
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements And Skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
Qualifications
Any Graduation
-
Customer Service Process Associate
14 hours ago
Hyderabad, Telangana, India Amazon Full timeCompany Overview">At Amazon, we strive to provide exceptional customer experiences by ensuring timely and quality order fulfillment. Our company culture empowers employees to innovate and improve processes, creating a work environment where creativity and ingenuity thrive."> ">Job Description">We are seeking a highly skilled Customer Service Process...
-
Customer Service Associate
21 hours ago
Hyderabad, Telangana, India Vision Prime Services Private Limited Full timeJob DescriptionWe are hiring Telcallers to join our team! As a key member of our sales and customer service team, you will be responsible for engaging with customers and promoting our products and services. This is an exciting opportunity for freshers or entry-level candidates who want to kick-start their careers in sales and customer service.Your Key...
-
Customer Service Associate
4 days ago
Hyderabad, Telangana, India Axis Services - India Full timeJob SummaryWe are seeking a skilled AR Caller to join our team in Hyderabad. The ideal candidate will have at least 1+ year of experience in AR Calling and possess excellent communication and interpersonal skills. As an AR Caller, you will be responsible for managing customer relationships, resolving queries, and providing excellent customer service.Key...
-
Customer Service Associate
20 hours ago
Hyderabad, Telangana, India CapTalent HR Full timeAbout the Role">CapTalent HR is seeking a highly skilled and experienced customer service representative to join our team.">Key Responsibilities">The ideal candidate will be responsible for:">">Providing exceptional customer service via phone, email, or chat.">Responding to customer inquiries and resolving issues in a timely and professional manner.">Working...
-
Email Marketing/ Customer Service Associate
4 weeks ago
Hyderabad, Telangana, India Analytics Insight Full timeJob Title: Email Marketing and Customer Service Associate We are seeking a highly experienced professional to fill this role. Key Responsibilities: Customer Interaction and Communication Interact with international customers via email, building strong relationships and resolving any issues efficiently. Strategic Communication Planning Develop and...
-
Service Engineer Associate
20 hours ago
Hyderabad, Telangana, India ABB Full timeAs an Associate Field Service Engineer with ABB Motion Services, you will have the opportunity to work on exciting projects and develop your skills in a dynamic and collaborative environment.Key responsibilities will include:Executing service work according to customer order and expectationMaintaining a clear understanding of sense of urgency and care in the...
-
Service Desk Associate
1 day ago
Hyderabad, Telangana, India Genpact Full timeJob SummaryAs a Process Associate - Service Desk L1, you will be responsible for providing technical assistance and troubleshooting to end-users, ensuring prompt resolution of their technical concerns. This role requires strong communication skills, the ability to work independently, and a willingness to learn and adapt to new technologies.Key...
-
Email Marketing/ Customer Service Associate
4 weeks ago
Hyderabad, Telangana, India Analytics Insight® Full timeDear Candidates, We are having openings for the position of Email Marketing/ Customer Service Associate Experience Required: 3 to 4 years Location: Hyderabad Working Days: Mon to Fri The ideal candidate will bring a wealth of experience in public relations, team leadership, and media/influencer relationship management. Roles and Responsibilities ...
-
Email Marketing/ Customer Service Associate
4 weeks ago
Hyderabad, Telangana, India Analytics Insight Full timeDear Candidates,We are having openings for the position of Email Marketing/ Customer Service AssociateExperience Required: 3 to 4 yearsLocation: HyderabadWorking Days: Mon to FriThe ideal candidate will bring a wealth of experience in public relations, team leadership, and media/influencer relationship management.Roles and Responsibilities·Interacting with...
-
Senior Customer Service Representative
3 weeks ago
Hyderabad, Telangana, India UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Customer Support Associate
1 day ago
Hyderabad, Telangana, India FLY Consulting Services Full timeCompany Overview: FLY Consulting Services is a leading consulting firm that provides exceptional customer service to its clients. Our team is dedicated to delivering top-notch support and ensuring customer satisfaction.Job Description: As a Customer Support Associate at FLY Consulting Services, you will be responsible for providing excellent customer service...
-
Customer Service Expertise Developer
4 days ago
Hyderabad, Telangana, India GENPACT Full timeJob DescriptionAs a Process Associate - Customer Service, you will be responsible for identifying areas requiring operational adaptation and improvement. You will actively seek solutions through logical reasoning, demonstrating strong problem-solving capabilities and assisting customers in case of any issues. Your key responsibilities include responding to...
-
Customer Support Associate
2 weeks ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The German Customer Support Associate acts as the primary interface between AbeBooks and...
-
Hyderabad, Telangana, India Firstsource Solutions Full timeAre you passionate about delivering exceptional customer experiences? Do you have a strong desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Customer Support Associate - International Chat Voice Upselling Grade H1 H2 position at Firstsource Solutions.About the RoleThis is an exciting opportunity to join a...
-
Associate Field Service Engineer
3 weeks ago
Hyderabad, Telangana, India ABB Full timeAssociate Field Service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a...
-
Senior Customer Service Representative
2 weeks ago
Hyderabad, Telangana, India UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Associate Service Desk Coordinator
3 weeks ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeDue to natural growth, we are increasing the size of our Service Desk teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth, then apply below and make this happen today. As an Associate Service Desk...
-
International Customer Service Executive
6 days ago
Hyderabad, Telangana, India Diensten Tech Limited Full timeJob Title: Associate OperationsCompany Overview:Diensten Tech Limited is a leading provider of innovative solutions and services. We are committed to delivering exceptional results and building long-term relationships with our clients and employees.Job Summary:We are seeking a talented and dedicated professional to join our team as an Associate Operations...
-
Customer Support Associate
4 days ago
Hyderabad, Telangana, India Randstad Full time**About the Role:**We are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Randstad. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.Responsibilities:Provide high-quality customer...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.The German Customer Support Associate acts as the primary interface between AbeBooks and...