Associate / Sr Associate - Customer Experience Management

5 days ago


Hyderabad, Telangana, India Firstsource Solutions Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Customer Support Associate - International Chat Voice Upselling Grade H1 H2 position at Firstsource Solutions.

About the Role

This is an exciting opportunity to join a leading global provider of customized Business Process Management (BPM) services. As a Customer Support Associate, you will play a crucial role in delivering exceptional customer experiences through chat and voice interactions.

Key Responsibilities

Your primary responsibility will be to resolve customer inquiries and provide support through chat and voice interactions. You will also be required to:

  • Present and sell company services to current and potential customers
  • Update and process information accurately into the system
  • Resolve customer problems in a timely manner
  • Take ownership and delivery on customer commitments

Key Skills and Qualifications:

  • Fresher or experienced candidate with a minimum of 1 year of experience in a BPO related industry
  • Computer literate (e.g., Outlook, Word, Internet Explorer)
  • Typing skills
  • Process specific cut-offs
  • Good written English communication
  • Courteous in mannerisms
  • Ability to liaise with customers at all levels

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