Service Desk Associate

4 days ago


Hyderabad, Telangana, India Genpact Full time
Job Summary

As a Process Associate - Service Desk L1, you will be responsible for providing technical assistance and troubleshooting to end-users, ensuring prompt resolution of their technical concerns. This role requires strong communication skills, the ability to work independently, and a willingness to learn and adapt to new technologies.

Key Responsibilities
  • Provide technical assistance to end-users via chat sessions, addressing their queries and concerns promptly.
  • Collaborate with other teams to ensure seamless service delivery.
  • Document customer interactions and maintain accurate records.
  • Stay up-to-date with new technologies and best practices in the field.
  • Develop strong relationships with end-users to deliver quality customer service.


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