Service desk Management_Hyderabad

3 weeks ago


Hyderabad, Telangana, India Tata Consultancy Services Full time

Greetings from TCS

TCS Hiring for Service desk Management

Job Location: Hyderabad

Experience Range: 4-8 Years

Job Description :

Desktop & Network troubleshooting

First point of contact for all IT support related issues, managing incidents and the fulfillment of service requests across channels

Knowledge on O365, MS office Suite, Active Directory, Hardware and Software related troubleshooting skills

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Documenting processes and maintaining service desk records

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

Willingness to work in rotational shifts

Must be a strong cross-team collaborator

Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's



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