Service Desk Analyst
4 weeks ago
• Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.
• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues received through self-service; issues received via call center queues
• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (includes assisting new users with logging in and setting up desktop applications, configuring workstations, troubleshooting standard software)
• troubleshoot all technical and non-technical issues presented by customers using all tools and resources available
-
IT Service Desk Analyst
3 weeks ago
Hyderabad, Telangana, India Enterprise Minds, Inc Full timeJob Description#JobOpening; IT Service Desk Analyst#HiringRole: IT Service Desk AnalystLocation'HyderabadExperience -:3+yrsShift Timings- 3 PM-12 AM (WFO)Notice Period: 0-1 weekJob Title: IT Service Desk AnalystJob Description:Core Skills and Qualifications:Experience in IT Support: At least 3+ years of hands-on experience in providing IT support in a...
-
Service Desk Analyst L1
1 week ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeService Desk Analyst L1 Experience: 2 - 5 Years Location: Hyderabad Job description Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO...
-
Service Desk Analyst L1
3 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeService Desk Analyst L1Experience: 2 - 5 YearsLocation: HyderabadJob descriptionExcellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...
-
Analyst I, IT Service Desk
4 weeks ago
Hyderabad, Telangana, India Commscope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Commscope is looking to add a "Analyst I, IT Service Desk" and the Ideal candidate will be based out of HyderabadGeneral Summary: Support, diagnose and resolve first-level user incidents and fulfill first-level user requests in compliance with CommScope...
-
Analyst I, IT Service Desk
4 weeks ago
Hyderabad, Telangana, India Commscope Full timeIn our 'always on' world, we believe it'sessential to have a genuine connection with the work youdo. Commscope is looking to add a "Analyst I, IT Service Desk"and the Ideal candidate will be based out ofHyderabad GeneralSummary: Support, diagnose and resolve first-leveluser incidents and fulfill first-level user requests in compliancewith CommScope Service...
-
Consultant - Service Desk
2 weeks ago
Hyderabad, Telangana, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Consultant - Service Desk
1 week ago
Hyderabad, Telangana, India Genpact Full timeJob DescriptionGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for...
-
Technical Service Desk Manager
4 days ago
Hyderabad, Telangana, India AMPLIFAI PERFORMANCE MANAGEMENT PRIVATE LIMITED Full timeAbout the Role:We are seeking an experienced Technical Service Desk Manager to lead our global technical support team. As a key member of our customer success team, you will be responsible for delivering world-class technical support to our clients. Your goal is to ensure prompt and effective resolution of application and system-related issues, driving...
-
Service Desk Leadership Position
4 days ago
Hyderabad, Telangana, India AmplifAI Full timeAbout UsAt Amplif AI, we deliver world-class technical support to our global client base. We are seeking an experienced technical support leader to join our team as a Service Desk Leadership Position. This role will be responsible for managing a team of service desk analysts and providing technical support to clients and internal teams.The key...
-
Service Desk Analyst
4 weeks ago
Hyderabad, Telangana, India HCLTech Full timeJob Tittle - Service desk AnalystLocation - HyderabadExperience - 6 months to 4 yearsJob Description:Excellent Communication with International Voice Support experience.Hands on experience in Mobility related Application & Desktop/General system related issues.Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.In-depth experience...
-
Consultant – Service Desk Lead
4 hours ago
Hyderabad, Telangana, India Genpact Full timeConsultant – Service Desk LeadLocation: HyderabadExperience: 3-5 yearsVery good Communication Required – Communication round will be involvedImmediate joiners Preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Service Desk" along with notice period.Responsibilities· The level 2 point of contact for tier 1 Service Desk Agents·...
-
Senior Service Desk Analyst
3 days ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob DescriptionDear Aspirant,Greetings from Diebold Nixdorf India Pvt LtdDiebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation, and service of self-service transaction systems (such as ATMs and currency processing systems), point-of-sale terminals, physical security...
-
Deal Desk Analyst
3 weeks ago
Hyderabad, Telangana, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...
-
Lead Service Desk Analyst
7 days ago
Hyderabad, Telangana, India AmplifAI Full timeJob DescriptionPosition Objectives:- Lead a team to deliver world-class technical support to our global client base.- Ensure prompt, effective, and personable resolution of application and system-related issues.- Drive client retention by maximizing the value clients derive from AmplifAI Solutions.- Conduct in-depth analysis of data discrepancies and...
-
Service Desk Technician
3 weeks ago
Hyderabad, Telangana, India Innovatz Global Full timeJob DescriptionCompany DescriptionInnovatz Global is a Global Management Consulting, Technology Services, and Business Process Outsourcing Company with headquarters in Kuala Lumpur, Malaysia. Innovatz has a strong presence in various regions including the Big 4, Korea, Hong Kong, Singapore, Thailand, Philippines, Indonesia, and Vietnam. With a skilled...
-
Service Desk Agent
3 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeService Desk Agent We are seeking a skilled Service Desk Agent to join our team at TCS . As a pioneer in the technology arena, we offer a dynamic and challenging work environment that fosters growth and development. The ideal candidate will have a strong background in infrastructure technical support, with experience in desktop/hardware/messaging/networks....
-
IT Service Desk Lead Specialist
2 hours ago
Hyderabad, Telangana, India Genpact Full timeAt Genpact, we are seeking a highly skilled IT Service Desk Lead Specialist to join our team. As a key member of our IT organization, you will be responsible for providing exceptional technical support and leadership to our internal customers.Key ResponsibilitiesProvide level 2 support for tier 1 Service Desk Agents, ensuring timely and effective resolution...
-
Analyst, Deal Desk
3 weeks ago
Hyderabad, Telangana, India Skillsoft Full timeOVERVIEW Contract Deal Desk analyst will report to the Deal Desk Manage supporting all sales teams The position will provide support throughout the deal cycle from quote creation and approval through to order booking in Salesforce com The role will work across multiple departments across globally The individual will be responsible for analyzing and...
-
Service Desk Technician
7 days ago
Hyderabad, Telangana, India NTT DATA, Inc. Full timeJob Overview:NTT DATA, Inc. is seeking a highly motivated Service Desk Technician to join our team. As a key member of our service desk function, you will be responsible for providing first-line support to resolve customer queries, complaints, and basic problem resolution. You will work under close supervision, following standard operating procedures, and...
-
Service desk Management_Hyderabad
3 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeGreetings from TCSTCS Hiring for Service desk ManagementJob Location: HyderabadExperience Range: 4-8 YearsJob Description :Desktop & Network troubleshooting First point of contact for all IT support related issues, managing incidents and the fulfillment of service requests across channels Knowledge on O365, MS office Suite, Active Directory, Hardware and...