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Customer Support Associate

2 weeks ago

Hyderabad, Telangana, India Randstad Full time

**About the Role:**

We are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Randstad. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.

Responsibilities:

  • Provide high-quality customer support via phone, email, or chat
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues efficiently
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve processes and procedures to enhance customer satisfaction

Requirements:

  • Bachelor's degree in any field (BBM, BBA, MBA, or equivalent)
  • Strong English and Hindi communication skills
  • 0-2 years of experience in customer service, BPO, or banking operations
  • Freshers welcome; prior experience is a plus