
Customer Support Executive
6 hours ago
We are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.
If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.
We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.
Your role:
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
Your tasks:
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Your profile
- A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 1+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, Hindi and at least one regional language.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
Preferred skills and qualifications
- Prior experience managing a team of customer service representatives.
- Soft skills such as patience, adaptability, and empathy.
-
Customer Support Executive
4 weeks ago
Mohali, Punjab, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a Customer Service Executive who will act as a liaison between the company and its customers. The ideal candidate will manage inquiries, resolve complaints, and provide accurate information about our products and services, ensuring a high level of customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email,...
-
Customer Support Executive
1 week ago
Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full timeWe are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues. If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...
-
Customer Support – Voice
1 day ago
Mohali, Punjab, India AB7 Solutions Full timejob description for customer support executive (voice & non-voice)job profile: customer support executive (voice & non-voice)position: customer support voice & non-voice processlocation: bangalorejob mode: work from officenotice period: immediate joiners preferredshifts: rotational shiftscompensation: 20,00028,000 ctcjob descriptionwe are seeking...
-
Customer Support Executive
3 days ago
Mohali, Punjab, India Kuickfit - Engineered Nutrition LLP Full timeWe are looking for an experienced customer relation executive to join our team. You will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer...
-
Experience Customer Support Representative
13 hours ago
Mohali, Punjab, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,00,000Customer Experience Specialist Job OpportunityDelivering exceptional customer experiences is at the forefront of our organization's goals. In this role, you will be responsible for providing timely and professional support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Offer product information and make...
-
Dedicated Customer Support Professional
4 days ago
Mohali, Punjab, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000Job Title: Customer Service RepresentativeWe are seeking a dedicated customer service professional to provide exceptional support to our clients. The ideal candidate will be responsible for ensuring a positive experience with our products and services.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely manner.Provide...
-
Inside Sales Executive
2 weeks ago
Mohali, Punjab, India TieIn HR Support Full timejob descriptionjob title:inside sales executive digital marketing serviceslocation:mohali,8ajob type:full-timeexperience:13 yearsindustry:it / digital marketingjob description:we are hiring ainside sales executiveto generate leads throughcold calling, cold emailing, and linkedin outreachfor services likeseo, digital marketing, web & app development.key...
-
Customer Experience Specialist
2 hours ago
Mohali, Punjab, India beBeeCustomerCare Full time ₹ 1,04,000 - ₹ 1,30,878Job Opportunity for Customer Care ExecutiveWe are seeking a highly skilled Customer Care Executive to join our team.This is an opportunity to work in international customer service and develop your skills in a fast-paced environment.Responsibilities:Providing exceptional customer service via phone, email, and chat.Resolving customer complaints in a timely...
-
Customer Care Executive
1 day ago
Mohali, Punjab, India Gemlay Jewels Full timeRole SummaryWe are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand's sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets,...
-
Hiring For Customer Care Executive
2 weeks ago
Mohali, Punjab, India Rramp consultancy Full timeCustomer Care Executive(agent level)understand customer queries and respond to it ensuring that all queries/concerns are answered.answer their questions in a clear and concise manner using full sentences without grammatical and spelling errors.respond to customers in the prescribe format given by the clientProcess type: International non-voice inbound (live...