Customer Success Manager
3 weeks ago
Hey there We are a
Sequoia backed SaaS startup
on a mission to help
e-commerce
brands embrace
conversational commerce
as the future of selling online.
Currently,
2000+ Shopify brands
across
50+ countries
use BiteSpeed to
drive 20%+ revenue
doing everything from Whatsapp marketing to chatbots & handling support across channels.
Read more about our mission and the story of commerce here-https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f
Check out more about us here -
https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this )
We’ve had some solid investors back us
(making it easier for you to stalk us since you’d do this anyway):-
BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-
https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-
https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414
About the role
We want to keep our
customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
founder-led,
we have a track record of 250+ 5-star reviews and the envious
net negative churn
(to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
customer retention
and making them
true fans of BiteSpeed
while also
listening to customer feedback
to form a pipe of customer insights for our product team.
What you’ll do
Your core job is to
own our customer relationships , make them successful and fans of BiteSpeed.
Tracking product adoption
for our enterprise customers, ensuring they are getting maximum value leading to
upsells and expansion revenue.
Becoming a
trusted product advisor
for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
Managing
cross-sells for new products and renewals , owning expansion revenue at an account level.
Building the
playbook for our customer success function
to scale for the next stage of growth.
What makes you a good fit
You care about delivering a
service experience that parallels a Michelin star Italian restaurant.
You
genuinely like helping people
and making them successful.
You have
2+ years of experience
managing mid market accounts & at a SaaS startup.
You have a
genuine interest in conversations
with people from different backgrounds to learn about their lives.
Salary and Location
Location:
Bangalore
Expected CTC:
We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team
Our Way Of Life
- https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.
Our Purpose
At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.
Our purpose is about why we’re here and what we care about:-Personal TransformationWealth CreationWinning Together
Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We have 5 core values:-Go Above And BeyondMaking Things HappenSay It Like It IsProgress Over PerfectionDon’t Take Yourself Seriously, Take Your Work Seriously
Perks & Benefits
Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-
Health Insurance -
Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
Quarterly Off-sites -
Quarterly off-sites are a core part of the BiteSpeed culture. Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
Cult Fitness Membership -
All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
Personal Development -
We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
Unlimited Leaves -
We trust people to make good decisions on when they need a break and for how long (leave management systems are expensive, but that’s a separate discussion).
Salary In Advance -
Trust first, by default. We pay out salaries in the first week of the month.
How to apply?
If this sounds interesting
drop a personal note
with why you'd want to work with us and what makes you a good fit on
talent@bitespeed.co.
Know someone who might be a great fit?
Refer them to us , if they end up joining we'll send you an
Apple Airpods Pro
as a gesture of thanks
For any queries feel free to write to talent@bitespeed.co.
-
Customer Success Manager
7 days ago
India Total AI Systems Inc. Full timeWe're Hiring: Customer Success Manager (SaaS) Role: Customer Success Manager Location: Remote Pay: Competitive + Bonuses & Other IncentivesDo you love helping customers succeed? Are you passionate about SaaS, retention, and growth? We're looking for a Customer Success Manager to guide our clients, maximize product adoption, and ensure long-term...
-
Customer Success Manager
3 weeks ago
india Konnecta Full timeCompany Description Konnecta is a dynamic and innovative technology company focused on democratizing advanced analytics. We develop intuitive software solutions that leverage data and AI. Our goal is to provide cutting-edge products that are affordable, easy to use, and deliver tangible business value for mid-market businesses. Join our fast-growing team...
-
Customer Success Manager
3 weeks ago
india Mitsogo Full timeAbout Mitsogo | Hexnode Mitsogo is a global organization that values the contributions of each employee. Our commitment to fostering a sense of belonging and attracting top talent is key to our success. As technology and society evolve, we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode,...
-
Customer Success Manager
2 weeks ago
India Falkondata Full timeJob Title: Client Success Manager Location: RemoteDepartment: Customer SuccessReports To: Head (Manager) of Customer Success About Falkondata:Falkondata specializes in cloud solutions that connect siloed healthcare systems, streamline workflows, and enhance patient care by accelerating healthcare transformation. We are experts at integrating a wide range...
-
Customer Success Manager
3 weeks ago
india Acquire One Full timeWe’re Hiring: Virtual Customer Success Manager (Remote - India) | Acquire OneJoin Our Team at Acquire One!Are you a seasoned customer success professional with a passion for digital marketing? Do you thrive in a remote work environment where you can build strong client relationships and drive business growth? If so, we want to hear from you!Who We...
-
Customer Success Manager
4 weeks ago
india, india, in Statisfy Full timeFounding Customer Success ManagerWe are in search of a seasoned Customer Success Manager to manage the implementation, adoption, education, retention, and overall post-sales experience for the assigned portfolio of customers. The ideal candidate is a builder at core - brings a strong combination of functional and technical skills, an intellectual curiosity...
-
Customer Success Manager
3 weeks ago
Bengaluru, India Informatica Full timeJob Description Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data...
-
Customer Success Manager
3 weeks ago
india BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
-
Customer Success
1 week ago
India iFocal Solutions Pvt Ltd Full timeJob Title: Customer Success & Delivery Management Associate – EdTech Company Location: (Chennai, Bangalore and Pune) Our client is a trail blazer organization in EdTech space. They empower large IT services organizations with innovative learning experience platforms and end to end learning solutions for building strategic tech skills and capabilities...
-
Customer Success Account Manager
2 weeks ago
India Microsoft Full timeJob DescriptionWe are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from...
-
Sr. Manager Customer Success
2 days ago
India Frido Full timeCompany Description Frido is a company based in Pune that focuses on building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people...
-
Junior Customer Success Manager
27 minutes ago
India CloudEagle Full timeCloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (Website)Shift timing- 6:30 PM to 3:30 AM ISTIt's Permanent Work from HomeWe are seeking...
-
Customer Success Manager
3 weeks ago
india Convin Full timeBrief About CompanyFounded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.AtConvin,we leverage AI/ML to achieve these larger business goals...
-
Customer Success Manager
4 weeks ago
India Humantic AI Full timeCustomer Success Manager OTE: INR 25.00 - 40.00 LPA ESOPs: 0.05 - 0.15%Location: Bangalore strongly preferredAbout UsAt Humantic AI, our mission is to humanize the internet. Our product is at the cutting-edge of AI, Psychology and large-scale data. We believe that we have an opportunity (and even a responsibility) to personalize and humanize how people...
-
Customer Success Manager
4 weeks ago
india Humantic AI Full timeCustomer Success Manager OTE: INR 25.00 - 40.00 LPA ESOPs: 0.05 - 0.15% Location: Bangalore strongly preferred About Us At Humantic AI, our mission is to humanize the internet. Our product is at the cutting-edge of AI, Psychology and large-scale data. We believe that we have an opportunity (and even a responsibility) to personalize and humanize...
-
Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India PeopleStrong Full timeJob Description Customer Success Manager Location: Gurgaon Key Responsibilities - Act as a trusted advisor to clients, building strong relationships and understanding their business goals. - Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. - Address client queries, concerns, and escalations promptly,...
-
Scaled Customer Success Manager
7 days ago
India Wati Full timeJob DescriptionWati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp.Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify&aposs first...
-
Customer Success Associate
1 week ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...
-
Customer Success Manager
3 weeks ago
Bengaluru, India Workato Full timeJob Description About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving...
-
Director of Customer Success
3 weeks ago
India Jobgether Full timeJob DescriptionJobgether has ALL remote jobs globally. We match you to roles where you&aposre most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.For one of our clients, we are looking for a Director of Customer Success, remotely from...