Customer Success Manager
3 weeks ago
Founding Customer Success Manager
We are in search of a seasoned Customer Success Manager to manage the implementation, adoption, education, retention, and overall post-sales experience for the assigned portfolio of customers. The ideal candidate is a builder at core - brings a strong combination of functional and technical skills, an intellectual curiosity to dig deep with both customers and into product, and a drive to create impactful, scalable processes and solutions.
This is an individual contributor role with potential for organization-wide impact
Desired qualifications
- Bachelor’s degree or master’s in computer science, engineering, business or science
- 6+ years of experience managing and driving adoption with enterprise accounts with SaaS companies/products.
- Flexible hours to work with US and India based customers
- Communicate clearly - with both customers and internally. Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights, and channel internally with various stakeholders (product, exec team, etc.)
- Organize and prioritize the things that matter - diligently capture and execute on action items from customer check-in meetings for tactical items, business reviews with C-level executives / decision-makers and internal customer stand-up meetings
- Deeply understand how product features deliver business value - understand customer workflows, gaps with current processes and appropriately position and help implement/ adopt product features that address the gaps
- Build strong relationships and be empathetic - establish trust and build relationships with different customer stakeholders (including users, managers, VPs, and CCOs). Earn the right for customers to perceive you to be a part of their extended team
- Influence customers to translate what they value into product business value - develop joint success plans with customers to ensure alignment. Proactively identify customers who aren’t realizing product value and engage leadership to address
- Be Customer One - Statisfy is purpose built for CSMs. Leverage all product capabilities to effectively engage customers. Use the experience to templatize, and implement playbooks to scale and optimize customer success function for your customers
Bonus experience
- Previous experience at a high-growth, fast-paced VC-backed startup engaging US-based customers
- Past technical experience and willingness and curiosity to lean into different technology stacks and work with technical stakeholders
- Familiarity with variety of modern technology tools used by Customer Success Managers
Post Sales Tooling Market is Ripe for Disruption
Our vision is to be the only AI platform needed for every B2B Customer Workflow. Recent advances in LLMs (Large Language Models) enable combining unstructured data generated from multi-channel customer engagements (zoom calls, email, support tickets etc.), with product usage data to generate unique insights. Statisfy’s Customer Agent automates large parts of customer engagement and creates healthy, growing customers. We are going after a massive market opportunity to replace existing legacy applications, consolidate post-sales tooling budgets with an AI-Native approach, and make Account Managers, Customer Success Managers and Technical Account Managers at B2B companies more efficient and effective.
The Opportunity
We are initially targeting a $1B+ North America Addressable Market comprising B2B Software Companies. Subsequently, we will pursue +$1B opportunity in Europe/APAC.
Why Statisfy
Statisfy is not just another startup. It is founded by 2X entrepreneur, Munish Gandhi, who raised over $70M for his previous start-up Productiv and Navin Agarwal, who was the founding engineer at The Yes, a start-up acquired by Pinterest for $300M+ within 5 years of its founding. The inspiration for Satisfy came from Munish’s experience leading the post-sales function at his previous company Productiv. Munish found that most Post-Sales leaders were frustrated with the lack of standardized post-sales processes and ineffective tools to drive team productivity and business results. Munish’s insights around building the right post-sales processes and tooling combined with Navin's deep expertise in machine learning across large data-sets, makes them the perfect founding team to pursue Statisfy’s vision.
Backed by Emergent and Tau Ventures (premium Early Stage VC firms) and Founders of several AI first companies including Eightfold, Regie, Olto and Vareto, Statisfy has the vision, the expertise, and the financial backing to disrupt the post-sales tooling market.
Working at Statisfy
We are a mission and values-driven company. Our core values define how we operate, how we prioritize, and how we relate to each other. We are on a mission to drive transformative industry-level change. We are decisive, deliberate and accountable. We are customer-obsessed, empathetic individuals who live up to the highest ethical standards. Above all, we are humble and seek joy and camaraderie at work. And we are remote first. Come join us and jam with us
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